Head of Consulting

blp

. Own net revenue retention and expansion across the installed base .

Posted 10/16/2026full-timeMunich • GermanyLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success leadership, strategic account management, and operational excellence, with a strong focus on net revenue retention and team development. Proficient in managing executive relationships and driving automation in enterprise software environments.

Highest-signal resume keywords

Customer Success LeadershipStrategic Account ManagementTeam DevelopmentFluent German and EnglishOperations Consulting

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Hard Skills

Net Revenue RetentionPost-Go-Live AutomationPurchase-To-PayOrder-To-CashERP LandscapeCommercial Outcomes ManagementAI-Driven Enterprise SaaS

Soft Skills

Executive PresenceDifficult Conversations Management

Industry Keywords

Customer Success EngineeringConsultingProfessional ServicesOperations LeadershipFast-Growing Environment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own net revenue retention and expansion across the installed base
Lead Client Partners managing executive relationships on strategic accounts
Drive post-go-live automation through consulting and automation sprints
Run Customer Success Engineering with clear service levels and critical-incident resolution
Act as the final escalation point and lead account recovery plans
Build Consulting and Customer Success Engineering teams in Germany
Hire leads, set hiring standards and develop team leads
Own the run-phase economics and operating model across Strategic, Enterprise and Commercial segments
Manage cost to serve, service levels, account health and paid services
Report to the VP Customer Success and participate in the Customer Success leadership team

Requirements

What you’ll need

10+ years in strategy or operations consulting, customer success, professional services or operations leadership, ideally both top-tier consulting and enterprise software
Leadership of organizations of 15+ direct reports, including managing managers, ideally scaled in a fast-growing environment
Solid understanding of purchase-to-pay and order-to-cash and the ERP landscape behind them
Track record of owning commercial outcomes with strategic accounts at executive level, such as retention, expansion or cost to serve
Executive presence, especially in difficult conversations with CFOs
Fluent German and English, spoken and written
Experience in AI-driven enterprise SaaS or scaling teams across countries is a plus
Legally authorised to work in the country of employment

Benefits

Comp & perks

Employee participation plan
Opportunity to build and shape a new organization
Executive ownership of largest and most demanding customer relationships
Close collaboration with Customer Success leadership, Product, Engineering and Sales