FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical problem-solving skills in customer-facing roles, with expertise in debugging across systems, data management, and ERP solutions. Proficient in building diagnostic tools and mentoring team members while ensuring a high standard of customer experience.
Highest-signal resume keywords
Technical Customer-Facing Role ExperienceDebugging Across SystemsSQL ProficiencyFluent German and EnglishERP Experience with SAP or Microsoft Dynamics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Debugging AbilitySQLData MappingAPIsInterfacesLogsScriptingWorkflow AutomationProcess MiningTechnical Consulting
Soft Skills
MentoringProblem-SolvingCollaborationCustomer Experience FocusInitiative Driving
Tools & Technologies
ERP SystemsSAPMicrosoft Dynamics
Certifications & Qualifications
Master's Degree in STEM Field
Industry Keywords
Technical SupportSolution EngineeringIntegration EngineeringCustomer Success ManagementProcess Logic
Tech Stack
Tools & technologiesERPSQL
About the role
Key responsibilities & impact- Own technically difficult cases from the live customer base end to end, to a verified root cause
- Diagnose across platform behaviour, ERP behaviour, master data and process logic
- Determine and implement the appropriate fix: configuration, data, process or an engineering case
- Stabilize accounts with deteriorating health scores and return them to proper operation
- Drive initiatives that permanently reduce support effort and improve customer experience, including diagnostics, customer-facing self-service and assistants
- Act as the counterpart to Product and Engineering, providing evidence that can change priorities
- Identify structural problems across customers and push for lasting solutions
- Build diagnostic tooling, patterns and documentation that increase team capability
- Mentor interns and earlier-career colleagues and raise the technical bar
- Support Consultants and Customer Success Managers on the technical substance of escalations
- Work on live, challenging systems after go-live; integrations and go-lives are owned by other teams
Requirements
What you’ll need- Master's degree in a STEM field: computer science, engineering, information systems, mathematics, physics or similar; strong candidates from a related field may make their case
- 3+ years in a technical customer-facing role, such as application support at depth, technical consulting, solution engineering, integration engineering or equivalent
- Demonstrable debugging ability across systems, including APIs, data mapping, interfaces and logs
- Comfortable with data; SQL or equivalent, with an instinct to check rather than assume
- Fluent German and English; this is a hard requirement
- Nice to have: ERP experience with SAP, Microsoft Dynamics or similar
- Nice to have: scripting in any language
- Nice to have: exposure to workflow automation and process mining
- Ability to work at the Zurich or Munich location
- Legal authorization to work in the country of employment
Benefits
Comp & perks- Employee ownership with a best-in-class stock option programme
- Real growth opportunities, including paths into Consulting, technical leadership within Customer Success, or Product
- Collaborative team environment
- Visits and collaborative team offsites