AJO Technical Account Manager

Blue Acorn iCi

. Serve as a central technical point of contact across the customer, implementation partner, Adobe Customer Success, and Product Engineering .

Posted 9/25/2026full-timeRemote • United StatesSeniorLead💰 $165,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive hands-on experience with Adobe Journey Optimizer implementations and a strong understanding of REST APIs, JSON, and enterprise integration patterns. Capable of leading technical discussions, troubleshooting complex issues, and effectively communicating findings to both technical and executive stakeholders.

Highest-signal resume keywords

Adobe Journey Optimizer ImplementationTechnical ConsultingREST APIsCross-Functional CollaborationProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical LeadershipAJO/AEP ArchitectureData DesignTroubleshootingIntegration TestingAPI RequestsPayloadsConfigurationDiagnosticsEnterprise Integration Patterns

Soft Skills

CommunicationPresentationCollaborationProblem-SolvingVerbal Skills

Tools & Technologies

Adobe Experience PlatformLogsDiagnosticsWeb ServicesTechnical Artifacts

Industry Keywords

ImplementationArchitectureEngineeringCustomer SuccessStakeholder Management

About the role

Key responsibilities & impact

Serve as a central technical point of contact across the customer, implementation partner, Adobe Customer Success, and Product Engineering
Provide hands-on technical leadership for complex AJO implementations, migrations, integrations, and production deployments
Understand and evaluate AJO/AEP architecture and data design, including schemas, datasets, identities, profiles, events, audiences, journeys, channels, and integrations
Troubleshoot complex technical issues using logs, diagnostics, API requests and responses, payloads, configuration, and other technical artifacts
Work directly with Product Engineering to investigate issues, understand findings, validate behavior, and translate Engineering guidance into actionable next steps
Coordinate end-to-end integration, testing, debugging, and production validation across Adobe, customer, partner, and third-party systems
Identify technical risks, edge cases, integration dependencies, and failure scenarios before they become production issues
Lead customers and partners through complex environment changes, upgrades, feature rollouts, and stabilization
Drive technical critical issues and escalations while ensuring clear ownership, communication, and follow-through across teams
Maintain regular communication with technical and executive stakeholders and participate in customer check-ins and quarterly business reviews

Requirements

What you’ll need

Hands-on Adobe Journey Optimizer implementation experience; this is required and non-negotiable
At least seven years of experience in technical consulting, implementation, architecture, engineering, or a related technical role
Ability to investigate complex technical issues using logs, diagnostics, APIs, payloads, and other technical evidence
Strong understanding of REST APIs, JSON, authentication, web services, and enterprise integration patterns
Experience working directly with engineering teams and/or customer and partner technical teams on implementation, integration, or production issues
Ability to communicate technical findings clearly to engineers and business or executive stakeholders
Strong written, verbal, presentation, problem-solving, and cross-functional collaboration skills
Familiarity with Adobe Experience Platform concepts such as schemas, datasets, identity, profiles, and events is preferred
Unrestricted authorization to work in the United States without employer sponsorship now or in the future

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off
401(k)
Competitive benefits package