Customer Success Advisor

Blue Acorn iCi

. Drive customer adoption, value realization, and long-term success across a portfolio of Adobe Experience Cloud customers .

Posted 9/25/2026full-timeRemote • United StatesMid-LevelSenior💰 $165,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success methodologies, value realization, and account management, with a strong focus on driving customer adoption and measurable outcomes. Proficient in utilizing customer success tools and translating client objectives into actionable Value Realization Programs.

Highest-signal resume keywords

Customer Success ManagementValue RealizationROI MeasurementGainsight ExperienceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Value Measurement TechniquesData AnalysisChange ManagementCustomer OutreachAccount MonitoringKPI TrackingUse Case DevelopmentAttrition Risk IdentificationSolution UpsellingMeeting Documentation

Soft Skills

Analytical SkillsStakeholder EngagementRelationship BuildingProactive CommunicationFacilitation Skills

Tools & Technologies

Adobe Experience CloudCustomer Success ToolsDigital Engagement ModelHealth-Based CriteriaValue Runbook Diagnostics

Industry Keywords

Customer SuccessAccount ManagementConsulting ExperienceSuccess MetricsOperational Stakeholders

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Drive customer adoption, value realization, and long-term success across a portfolio of Adobe Experience Cloud customers
Perform client relationship management, value measurement execution, and stakeholder engagement within consulting engagements
Support client Value Realization initiatives and delivery teams using customer success methodologies and value measurement techniques
Conduct proactive customer outreach using the CSA digital engagement model and health-based criteria
Understand customer business objectives, success criteria, and value realization opportunities
Build relationships with operational stakeholders and monitor account sentiment, adoption, and health
Respond to customer inquiries and coordinate resources as needed
Translate client goals into Value Realization Programs with metrics and milestones
Lead internal and customer-facing Value Runbook Diagnostics
Monitor adoption trends, ROI indicators, success KPIs, and measurable value
Develop use cases based on customer needs
Identify attrition risks, opportunities, and value gaps
Surface early-stage solution upsell opportunities and provide recommendations and handoffs to Sellers and the broader Adobe Ecosystem
Deploy digital programs such as thought leadership, events, and training
Coordinate with AD and schedule customer SRB
Contribute insights to Strategic Business Reviews by sharing adoption scores and next-best-action updates
Communicate across business, technical, and executive audiences
Engage sponsors and stakeholders to reinforce adoption strategies
Provide structured meeting documentation and value updates
Maintain account and solution health summaries and planning in systems
Troubleshoot adoption and measurement challenges
Monitor and escalate technical issues when needed
Activate CERT for major escalations
Intervene early to prevent attrition risk and develop save plans

Requirements

What you’ll need

Bachelor’s Degree
6-8 years of Customer Success, Account Management, or consulting experience
Experience with value realization, ROI, and success metrics
Ability to translate data into insights and facilitate workshops
Experience with customer success tools such as Gainsight
Strong communication and analytical skills
Understanding of change management
Familiarity with Adobe Experience Cloud or similar platforms
Unrestricted authorization to work in the United States without employer sponsorship now or in the future
No immigration or visa sponsorship is provided

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off
401(k)
Competitive benefits package
Opportunities to collaborate with cross-disciplinary teams
Opportunities to grow skills in a high-impact, high-growth environment