Customer Success Advisor, Contract

Blue Acorn iCi

. Drive customer adoption, value realization, and long-term success across a portfolio of Adobe Experience Cloud customers .

Posted 10/15/2026contractRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success methodologies, Value Realization, and Account Management, with a strong focus on stakeholder engagement and communication across diverse audiences. Proficient in utilizing customer success tools and translating data into actionable insights to drive customer adoption and long-term value.

Highest-signal resume keywords

Customer Success ManagementValue RealizationGainsightStakeholder EngagementChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Value MeasurementROI AnalysisData TranslationMetrics DevelopmentAdoption Monitoring

Soft Skills

Strong CommunicationAnalytical Skills

Tools & Technologies

Adobe Experience CloudCustomer Success Tools

Industry Keywords

Account ManagementConsulting ExperienceCustomer OutreachAttrition Risk ManagementStrategic Business Reviews

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Drive customer adoption, value realization, and long-term success across a portfolio of Adobe Experience Cloud customers
Perform client relationship management, value measurement execution, and stakeholder engagement within consulting engagements
Support client Value Realization initiatives and delivery teams using customer success methodologies and value measurement techniques
Conduct proactive customer outreach using the CSA digital engagement model and health-based criteria
Understand customer business objectives, success criteria, and value realization opportunities
Build relationships with operational stakeholders and monitor account sentiment, adoption, and health
Respond to customer inquiries and coordinate resources
Translate client goals into Value Realization Programs with metrics and milestones
Lead Value Runbook Diagnostics and monitor adoption trends, ROI indicators, success KPIs, and measurable value
Develop use cases aligned with customer needs
Identify attrition risks, opportunities, and value gaps
Surface early-stage solution upsell opportunities and provide recommendations and handoffs to Sellers and the broader Adobe Ecosystem
Deploy digital programs such as thought leadership, events, and training
Coordinate with AD and schedule customer SRBs
Contribute insights to Strategic Business Reviews by sharing adoption scores and next-best-action updates
Communicate across business, technical, and executive audiences
Engage sponsors and stakeholders to reinforce adoption strategies
Provide structured meeting documentation and value updates
Maintain account and solution health summaries and planning in systems
Troubleshoot adoption and measurement challenges
Monitor and escalate technical issues and activate CERT for major escalations
Intervene early to prevent attrition risk and develop save plans

Requirements

What you’ll need

Bachelor’s Degree
6-8 years of Customer Success, Account Management, or consulting experience
Experience with value realization, ROI, and success metrics
Ability to translate data into insights and facilitate workshops
Experience with customer success tools such as Gainsight
Strong communication and analytical skills
Understanding of change management
Familiarity with Adobe Experience Cloud or similar platforms
Unrestricted authorization to work in the United States without employer sponsorship now or in the future
Must not require immigration or visa sponsorship

Benefits

Comp & perks

Medical, dental and vision insurance
Life insurance
Disability insurance
Paid time off
401(k)
More benefits as part of the competitive benefits package for full-time, non-temporary employees