Delivery Manager

Blue Acorn iCi

. Own delivery outcomes and operational performance across a complex account, portfolio segment, or delivery domain .

Posted 10/23/2026full-timeRemote • United StatesSeniorLead💰 $165,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in delivery, program, and project management, with a strong focus on operational performance, client satisfaction, and financial health. Capable of translating complex client commitments into actionable plans while mentoring and guiding teams to achieve successful outcomes.

Highest-signal resume keywords

Delivery PlanningGovernanceRisk ManagementStakeholder ManagementFinancial Health Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Delivery ManagementOperational ReadinessPerformance ReviewsChange ControlForecastingQuality StandardsKPI MonitoringRAID ManagementDecision DocumentationRecovery Planning

Soft Skills

CommunicationFacilitationNegotiationMentoringCoaching

Industry Keywords

Client RelationshipsCross-Functional TeamsAccount HealthCommercial CommitmentsTeam Sustainability

About the role

Key responsibilities & impact

Own delivery outcomes and operational performance across a complex account, portfolio segment, or delivery domain
Translate client commitments into integrated operating plans, milestones, staffing plans, governance structures, success measures, and quality standards
Lead consolidated delivery reviews, status reporting, RAID management, escalations, and change controls across projects and programs
Make and document key operational decisions, including options, dependencies, risks, tradeoffs, and decision rationale
Oversee delivery financial health, forecasts, margin, resource capacity, quality, and operational readiness
Align staffing and delivery capacity with contractual commitments, client priorities, and team sustainability
Monitor delivery KPIs, identify emerging risks and constraints, and direct corrective actions
Manage senior client relationships and partner with Commercial, Solutions, Capability, Talent, Operations, and Delivery stakeholders
Coordinate interdependent workstreams and cross-functional teams
Intervene in at-risk engagements, define recovery plans, resolve escalations, and hold accountable owners to agreed actions and results
Mentor Program Managers and Senior Project Managers through coaching, review, and practical guidance
Identify and scale reusable governance practices, delivery standards, and operating approaches
Balance client value, delivery quality, commercial commitments, and long-term account health

Requirements

What you’ll need

10+ years of relevant delivery, program, project, or portfolio management experience, or equivalent practical experience
Demonstrated ability to own delivery outcomes for a complex account, defined portfolio segment, or delivery domain spanning multiple projects or programs
Strong command of delivery planning, governance, performance reviews, risk and issue management, escalation routes, change control, and operational readiness
Ability to make and document sound operational delivery decisions, including options, trade-offs, risks, dependencies, rationale, and corrective actions
Experience managing delivery financial health, forecasts, margin, capacity, staffing, quality, client satisfaction, and operational readiness
Ability to translate client and business commitments into executable operating plans, governance, success measures, financial controls, and clear accountability
Experience identifying at-risk delivery, establishing recovery direction, and holding accountable owners to agreed actions and outcomes
Ability to balance client value, team sustainability, quality, commercial commitments, and long-term account health
Ability to align senior client and internal stakeholders, including Commercial, Solutions, Capability, Delivery, Talent, and Operations, on commitments and constraints
Strong communication, facilitation, negotiation, and stakeholder-management skills
Demonstrated ability to mentor Program Managers and Senior Project Managers through coaching, review, and practical guidance
Ability to identify and scale reusable governance, operating, and delivery practices that improve consistency and efficiency
Unrestricted authorization to work in the United States without employer sponsorship now or in the future

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off
401(k)
Competitive benefits package