Project Manager, Activation – Operations Manager

Blue Acorn iCi

. Serve as the operational point of contact between onshore leadership and offshore campaign/QA resources .

Posted 9/15/2026contractRemote • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in campaign management and marketing operations, with a strong focus on Adobe Journey Optimizer and compliance with TCPA, CAN-SPAM, and GDPR regulations. Proven ability to lead distributed teams, manage SLAs, and optimize campaign performance through data-driven strategies.

Highest-signal resume keywords

Adobe Journey OptimizerCampaign ManagementSLA ManagementEmail Production FundamentalsFluent English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Campaign Delivery OperationsAJO Campaign ConfigurationEloqua ExperienceData AnalysisQuality Assurance Discipline

Soft Skills

Strong Upward CommunicationTeam LeadershipWorkload Balancing

Tools & Technologies

Adobe Journey OptimizerEloquaAEPRT-CDPCJA

Industry Keywords

B2B CampaignsComplianceRunbooksSOPsCampaign Performance Optimization

About the role

Key responsibilities & impact

Serve as the operational point of contact between onshore leadership and offshore campaign/QA resources
Translate priorities into work packages and report status, risks, and blockers
Run standups, cross-time-zone handoffs, WIP tracking, and campaign-request intake
Qualify, prioritize, assign, and track requests against SLAs
Represent the Factory Migration Team in weekly Portfolio Reviews
Build and configure B2B campaigns and journeys in Adobe Journey Optimizer
Configure triggers, events, decisioning, audiences, templates, and personalization
Apply consent, suppression, and frequency rules to launches
Execute Eloqua-to-Adobe campaign rebuilds through pilots, parallel runs, phased waves, and cutover support
Monitor campaign performance and run optimization cycles across content, timing, audience, and channel mix
Partner with the CJA Specialist to use data and improve playbooks and templates
Direct offshore Campaign Specialists and QA through assignments, workload balancing, quality expectations, and timelines
Enforce standardized briefs, build checklists, QA gates, and launch approvals
Own launch quality and prevent campaigns from going live without passing QA
Track and report SLA, throughput, and quality metrics
Maintain runbooks and SOPs and ramp new Factory resources
Collaborate with AJO, CDP, CJA, and QA specialists
Support UAT, deliverable acceptance, and production hypercare
Validate TCPA, CAN-SPAM, and GDPR compliance in campaign logic

Requirements

What you’ll need

5+ years in marketing operations, campaign management, or MarTech delivery
2+ years hands-on with Adobe Journey Optimizer building and launching production campaigns
Experience leading or coordinating distributed delivery teams across time zones
Prior agency or client-facing enterprise delivery experience
AJO campaign/journey configuration, audiences, content, decisioning, and channel setup
AEP / RT-CDP B2B working knowledge, including profiles, segments, and datasets feeding journey logic
Familiarity with CJA for measurement
Email production fundamentals, including templates, dynamic content, rendering, and deliverability
Eloqua experience is a strong plus
Campaign delivery operations, including intake and SLA management, QA discipline, runbooks/SOPs, and delivery metrics reporting
Fluent English (written and spoken)
Spanish fluency for regional coordination
Strong upward communication and ability to hold a distributed team to quality and deadline standards
Ability to align working hours to US Central/Eastern business hours, with flexibility to bridge offshore handoffs
Ability to accommodate occasional travel for program milestones
Candidates must have unrestricted authorization to work in the United States without employer sponsorship now or in the future
No immigration or visa sponsorship is provided

Benefits

Comp & perks

Medical, dental and vision insurance
Life insurance
Disability insurance
Paid time off
401(k)
Competitive benefits package