Intake Coordinator

Blue Cross and Blue Shield of Louisiana

. Respond to provider requests telephonically and electronically for preauthorization of inpatient admissions and outpatient services and procedures .

Posted 9/29/2026full-timeRemote • Louisiana • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in preauthorization processes, including verifying benefits and eligibility, while maintaining compliance with regulatory guidelines. Strong communication and organizational skills are essential for effectively managing provider and member interactions in a call center environment.

Highest-signal resume keywords

Preauthorization ManagementCall Center ExperienceMedical Terminology KnowledgeMicrosoft Word and Excel ProficiencyEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preauthorization ProcessesBenefits VerificationEligibility VerificationData EntryHealthcare Compliance

Soft Skills

Listening SkillsOrganizational SkillsInterpersonal SkillsMultitasking AbilityIndependent Work

Tools & Technologies

Microsoft WordMicrosoft ExcelFacets

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Health InsuranceUtilization ReviewCare ManagementURAC PoliciesRegulatory Compliance

About the role

Key responsibilities & impact

Respond to provider requests telephonically and electronically for preauthorization of inpatient admissions and outpatient services and procedures
Verify benefits, eligibility, and provider network status
Promote and maintain a positive company image through telephonic and electronic contact with internal and external customers
Meet staff and unit performance targets and departmental productivity goals
Receive member clinical data, enter relevant case information, and follow departmental processes to authorize services
Forward cases and clinical data to the appropriate Utilization Review team when approval is not allowed by process
Manage authorizations to minimize healthcare disruption, standardize decision timeliness, and accommodate provider/member needs
Manage verbal notifications and written materials in compliance with regulatory and operational guidelines
Maintain knowledge of lines of business, laws and regulations, data exchange code sets, medical terminology, computer systems, Care Management and URAC policies and procedures
Complete special assignments and projects requested by management
Comply with laws and regulations associated with job duties
Perform other job-related duties within the scope of responsibilities

Requirements

What you’ll need

High School Diploma or GED required
1 year call center experience or prior knowledge of health insurance pre-service authorization required
Excellent listening, reading, comprehension, oral and written communication skills
Effective organizational and interpersonal skills
Ability to multitask, work independently, and prioritize multiple customer issues
Working knowledge of Microsoft Word and Excel
Working knowledge of medical terminology
Ability to communicate verbally by telephone in a call center environment approximately 95% of the time
Ability to sit at a desk and answer calls for prolonged periods with predetermined breaks
Facets experience preferred
Must be authorized to work for Louisiana Blue in the United States without employer-sponsored immigration support
Must successfully complete background and pre-employment drug screening

Benefits

Comp & perks

Resources to live well and be healthy
Continued learning and skill development
Professional growth opportunities
Opportunity to serve local communities
Smoke- and tobacco-free workplace
Background and pre-employment drug screening