Account Executive Lead

Blue Cross Blue Shield Association

. Serve as the primary contact and strategic liaison for assigned pharmacy clients .

Posted 10/7/2026full-timeRemote • Illinois • United StatesSenior💰 $105,400 - $152,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client relationship building within pharmacy services, with a strong focus on operational execution, data analysis, and performance optimization. Proficient in leading client implementations and managing complex pharmacy operations while ensuring compliance with service commitments and contractual obligations.

Highest-signal resume keywords

Account ManagementPharmacy OperationsData AnalysisClient Relationship ManagementImplementation Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational AnalysisFinancial AnalysisPharmacy Benefits ManagementUtilization ManagementRebate ManagementFormulary ManagementIssue ResolutionReportingAnalyticsData Governance

Soft Skills

CommunicationPresentationRelationship ManagementOrganizational SkillsProblem-Solving

Tools & Technologies

Microsoft OfficeReporting PlatformsData Analysis Tools

Certifications & Qualifications

BS in BusinessHealthcare AdministrationPharmacyPublic HealthFinanceMBAPharmDMHA

Industry Keywords

Health PlanPBMManaged CareClinical ProgramsGovernment-Sponsored ProgramsCommercial OperationsMedicareMedicaidEmployer GroupsSpecialty Pharmacy

About the role

Key responsibilities & impact

Serve as the primary contact and strategic liaison for assigned pharmacy clients
Own day-to-day account management and strategic client relationships, including account meetings, business reviews, communications, escalations, and executive engagement
Manage an assigned line of business and align client expectations with operational execution
Ensure contractual obligations, service commitments, and deliverables are met accurately and on time
Lead implementation and change activities for new clients, programs, and service enhancements, including planning, readiness, testing, communications, launch support, and transition to ongoing operations
Monitor service delivery, service-level agreements, performance guarantees, and client commitments
Coordinate timely resolution of issues affecting members, pharmacy access, claims, specialty fulfillment, rebates, and clinical programs
Oversee pharmacy program performance across retail, mail, specialty, rebate, formulary, utilization management, and related benefit operations
Identify risks and support corrective actions and optimization
Develop and present reports, dashboards, scorecards, executive summaries, and business reviews
Analyze operational, financial, pharmacy, claims, utilization, and rebate data to identify trends and recommend improvements
Validate the accuracy and completeness of reporting and deliverables produced by internal teams, operational support partners, Clean Team resources, and third-party vendors
Manage relationships and performance across PBMs, specialty pharmacies, manufacturers, network partners, and other vendors
Lead root cause analysis and continuous improvement efforts to improve quality, efficiency, service delivery, and client outcomes
Report to the Senior Vice President, Account Management

Requirements

What you’ll need

Required BS in Business, Healthcare Administration, Pharmacy, Public Health, Finance, or a related field; or equivalent experience
3–5 years in account management or comparable client-facing experience within a health plan, PBM, pharmacy services, managed care, or healthcare services environment
Experience supporting pharmacy benefits or operations, such as retail, mail, specialty, rebates, clinical programs, or managed care services
Demonstrated success as the primary contact for large or complex accounts and in coordinating cross-functional teams and vendors
Ability to analyze operational, financial, pharmacy, claims, and rebate data and translate findings into actionable recommendations
Strong knowledge of pharmacy operations, PBM services, benefit management, issue resolution, and service delivery
Excellent communication, presentation, relationship management, analytical, organizational, and problem-solving skills
Proficiency with Microsoft Office, reporting platforms, and data analysis tools
Ability to work independently in a remote or hybrid environment while managing multiple priorities
Experience supporting health plans, Blue plans, employer groups, government-sponsored programs, or PBM clients strongly preferred
Knowledge of formulary management, manufacturer contracting, utilization management, clinical programs, and Commercial, Medicare, Medicaid, or Federal Employee Program operations strongly preferred
Experience leading client implementations, business transitions, operational projects, reporting, analytics, data governance, or Clean Team support strongly preferred
MBA, PharmD, MHA, or another advanced healthcare or business degree preferred
Demonstrates AI literacy and an understanding of generative AI tools, including appropriate business applications and limitations

Benefits

Comp & perks

Annual bonus incentive pay
Paid time off
11 holidays
Medical, dental, and vision insurance
Generous 401(k) matching
Lifestyle spending account
Comprehensive benefits package