Enrollment Business Analyst II

Blue Cross Blue Shield of Arizona

. Collaborate with business leaders to analyze workflow and develop and implement process improvements for Enrollment Services Division areas .

Posted 10/7/2026full-timePhoenix • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management and process improvement within enrollment systems, leveraging analytical skills to optimize workflows and enhance operational efficiency. Proficient in communication and collaboration across various organizational levels to drive successful project outcomes.

Highest-signal resume keywords

Project Management SkillsAdvanced Experience With Enrollment SystemsAnalytical Knowledge To Generate ReportsProcess Improvement InitiativesProfessional Written And Oral Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enrollment SystemsData AnalysisProcess ImprovementSQLXMLHTMLOffice Equipment ProficiencyDatabase SoftwareSpreadsheet SoftwareWord Processing

Soft Skills

Team Building SkillsCollaborative Team EnvironmentProblem Resolution FacilitationInterpersonal CommunicationInvestigative Research Capability

Tools & Technologies

Project Management SoftwareAccessData Records Management Systems

Industry Keywords

Workflow AnalysisQuality ControlOperational ProblemsBusiness RequirementsRisk Assessments

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Collaborate with business leaders to analyze workflow and develop and implement process improvements for Enrollment Services Division areas
Lead corporate projects related to the Enrollment Services Division
Serve as a point of reference for complex enrollment system and processing issues
Work with multiple resources to resolve system and processing issues
Communicate with all levels within the division regarding projects, issues, and project implementation education
Support assigned enrollment unit with day-to-day reporting and system issues
Analyze and research complex operational problems related to quality control and procedures
Develop and maintain system test plans with Enrollment
Provide project management
Create and update training materials
Develop scopes, business requirements, measurable objectives, risk assessments, and issue lists
Act as liaison between management, staff, and vendors
Build and maintain Enrollment workflow rules within the system
Analyze files and perform mapping between systems
Facilitate meetings at multiple staff levels
Apply a data-driven improvement cycle to improve, optimize, and stabilize business processes and designs
Partner with business operations management to develop and maintain productivity strategies and measures
Develop repeatable, sustainable, measurable process improvement initiatives
Identify process improvements and communicate them to area management
Perform high-level and detailed analyses of processes and trends that do not support desired results

Requirements

What you’ll need

3 years of experience in operations with knowledge of enrollment systems
3 years of experience in a professional business environment, including internships
High-School Diploma or GED in general field of study
Intermediate use of office equipment and word processing, spreadsheet, and database software
Intermediate PC proficiency, including Access, SQL, XML, HTML, and project management software
Ability to communicate with employees at all levels across the organization
Professional written and oral communication skills
Ability to establish and maintain working relationships in a collaborative team environment
Project management skills
Advanced experience with enrollment systems
Ability to navigate, gather, input, and maintain data records in multiple system applications
Ability to maintain confidentiality and privacy
Ability to interpret and translate policies, procedures, programs, and guidelines
Analytical knowledge to generate reports from available data and make decisions based on reported data
Ability to identify and communicate process improvements
Investigative and analytical research capability
Team building skills
Ability to facilitate problem resolution

Benefits

Comp & perks

Hybrid work flexibility through AZ Blue's Workability workforce strategy
Full-time employment
Health insurance products and services offered by the employer
Equal employment opportunity and nondiscrimination commitment