Senior Reporting and System Administration Specialist

Blue Cross Blue Shield of Arizona

. Lead advanced reporting and data analysis for complex, cross-functional, or high-visibility operational needs .

Posted 10/30/2026full-timeRemote • Arizona • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced reporting and data analysis capabilities, with proficiency in SQL and Microsoft Excel for creating complex reports and dashboards. Skilled in utilizing AI-enabled reporting tools and fostering effective collaboration across cross-functional teams.

Highest-signal resume keywords

Advanced Reporting DevelopmentSQL ProficiencyMicrosoft Excel ExpertiseAI-Enabled Reporting ToolsSystems Administration Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReporting AutomationData ValidationDashboard DevelopmentRoot-Cause AnalysisData VisualizationTrend AnalysisDocumentation StandardsQuality Control PracticesReporting Standards

Soft Skills

Interpersonal CommunicationPresentation SkillsIndependent Decision-MakingJudgmentMentoring

Tools & Technologies

NICE CXoneLearning Management SystemSharePointSurveyMonkeyMicrosoft OfficePower BIMicrosoft CopilotClaudeAlteryx

Industry Keywords

Operational ExcellenceContinuous ImprovementKnowledge ManagementWorkforce ReadinessQuality Assurance

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead advanced reporting and data analysis for complex, cross-functional, or high-visibility operational needs
Design, enhance, and maintain reporting solutions for quality, learning and development, workforce readiness, and operational performance metrics
Translate business needs into reporting requirements, data layouts, dashboards, automated reports, and actionable insights
Define and maintain reporting standards, templates, data definitions, and quality-control practices
Lead root-cause analysis for recurring reporting, data, or system issues
Partner with business, IT, Quality Assurance, Learning and Development, and operational stakeholders
Serve as technical lead for NICE CXone, CAT, learning management system, SharePoint, SurveyMonkey, and related system-administration needs
Assess configuration impacts, improve workflows, review access and licenses, and manage escalations
Monitor and improve report warehousing, documentation, and version-control processes
Develop data visualizations, trend views, dashboards, and executive-ready reporting summaries
Develop cross-functional Operational Excellence reporting for Continuous Improvement, Knowledge Management, Operational Readiness, and Command Center functions
Evaluate emerging reporting, automation, and analytics tools such as Alteryx
Mentor and coach Level 1 specialists on reporting methods, system troubleshooting, data validation, and documentation standards
Identify automation, simplification, and continuous-improvement opportunities
Represent Learning and Development and Quality in cross-functional discussions
Perform other duties as assigned

Requirements

What you’ll need

Three years of experience in reporting, data analytics, or business intelligence, including development of recurring and ad hoc reports
Four years of experience in systems administration, database administration, reporting automation, or related technical support
Experience leading complex reporting requests, system changes, data validation efforts, or cross-functional reporting improvements
High school diploma or GED in a general field of study
Intermediate proficiency with Microsoft Office applications, including Excel, Visio, PowerPoint, SharePoint, and Word
Proficiency with AI-enabled reporting tools and applications, such as Microsoft Copilot, Claude, and Power BI
Strong technical documentation, writing, and presentation skills
Ability to develop data-driven reports
Ability to use SQL and Microsoft Excel to create pivot tables, graphs, and charts
Advanced ability to develop, validate, and maintain complex reports, dashboards, and automated reporting processes
Advanced ability to interpret data, explain trends, and convert findings into clear business recommendations
Advanced proficiency in Excel and SQL
Ability to establish reporting standards, data-validation practices, and documentation approaches
Ability to use AI, automation, and advanced reporting tools
Ability to manage multiple and changing priorities and make independent decisions
Ability to interpret and translate policies, procedures, programs, and guidelines
Ability to establish and maintain effective working relationships
Excellent interpersonal and verbal communication skills
Ability to exercise independent and sound judgment
Ability to maintain confidentiality and privacy
Ability to lead complex reporting or systems-administration workstreams without formal authority
Must maintain a full-time work schedule of at least 40 hours per week, plus additional hours as requested or needed

Benefits

Comp & perks

Remote work opportunity within the state of Arizona
Flexible work arrangements through the Workability hybrid workforce strategy
Health insurance products and services
Full-time schedule of at least 40 hours per week