Technical Writer

Blue Cross Blue Shield of Arizona

. Prepare procedures, training materials, and supporting documentation .

Posted 10/26/2026full-timePhoenix • Arizona • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced proficiency in technical writing, including the ability to translate complex concepts into clear narratives and manage content within Knowledge Management systems. Exhibits strong organizational, project management, and communication skills while collaborating with subject-matter experts and stakeholders.

Highest-signal resume keywords

Advanced Written And Verbal Communication SkillsTechnical Writing ExperienceKnowledge Management Authoring ToolsMicrosoft Word, Outlook, Excel, And 365 ProficiencySupervisory Or Lead-Level Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical WritingBusiness WritingDocument Control SystemsHTML KnowledgeSix Sigma Process ImprovementContent ManagementQuality AuditsDocument FormattingInstructional Design PrinciplesOperational Process Design

Soft Skills

Customer Service SkillsOrganizational SkillsProject Management SkillsAdaptabilityCollaboration

Tools & Technologies

Knowledge Management SystemMicrosoft 365SharePointPDF PublishingOnline Publishing

Industry Keywords

Health Insurance Industry OperationsMedical TerminologyBusiness Operations Content

About the role

Key responsibilities & impact

Prepare procedures, training materials, and supporting documentation
Clearly document complex information
Work independently and develop productive relationships with coworkers, management, and internal customers
Use Knowledge Management authoring tools
Manage assigned authoring tasks within the Knowledge Management system
Ensure content complies with the Knowledge Management Style Guide and Playbook
Publish content according to established priorities and service-level agreements
Determine appropriate content type, template, and approval workflow
Partner with subject-matter experts and business owners to confirm article accuracy
Escalate blockers, issues, and risks to the Lead or Knowledge Management leadership
Conduct regular quality audits, measure results, provide peer coaching, and lead calibration sessions for Levels 3-4
Support technical-writing planning, administration, and processes for complex projects, system enhancements, and operational improvements at Level 4
Receive writing requests, assess capacity, assign work, monitor progress, and support writers throughout the writing process at Level 4
Identify and prioritize content needs using user feedback, compliance reviews, quality-assurance findings, and business requirements
Maintain the Knowledge Management Playbook and Style Guide
Triage urgent or escalated content needs with business partners and leadership
Report and analyze knowledge-base usage, productivity, deliverable status, KPIs, and related metrics
Review documents and coach Technical Writers on process, standardization, style, voice, and tone
Stay current on company systems, technology enhancements, and operational changes
Survey end users and stakeholders to improve technical-writing deliverables
Assess external trends and technologies to streamline document development and improve standardization
Recommend Knowledge Management program improvements and assist management in promoting programs, projects, organizational value, and best practices
Maintain at least 40 hours per week, work additional hours when required, and perform other assigned duties

Requirements

What you’ll need

High school diploma or GED in a general field of study
Level 1: 1-2 years of BCBSAZ business experience
Levels 2-4: 2 years of professional writing experience
Levels 2-4: 2 years of experience writing business or operational content
Level 4: 2 years of supervisory or lead-level experience
Basic written and verbal communication skills for Level 1
Intermediate proficiency with Microsoft Word, Outlook, Excel, and Microsoft 365 for Level 1
Advanced written and verbal communication skills for Levels 2-4
Experience translating complex concepts into well-structured narratives for Levels 2-4
Advanced proficiency with Microsoft Word, Outlook, Excel, publishing formats and platforms including PDF, online publishing, and SharePoint for Levels 2-4
Intermediate proficiency with Microsoft 365 for Levels 2-4
Proficiency in business writing, English grammar, and sentence structure
Ability to create and edit documents quickly and efficiently
Ability to learn and navigate document-control systems used for document routing and approval
Ability to proofread documents for content and formatting accuracy
Ability to translate verbal guidance and process-flow diagrams into clear operating instructions
Ability to establish and maintain effective working relationships in a collaborative team environment
Strong customer-service skills
Ability to adapt to shifting priorities, organizational changes, and workplace demands
Ability to balance organizational, colleague, customer, and assigned-responsibility needs
All levels: ability to facilitate group and individual discussions
Levels 3-4: strong organizational and project-management skills
Levels 3-4: advanced meeting-facilitation, screen-sharing, communication, and time-management skills
Level 4: ability to direct and lead others
Preferred: intermediate knowledge of health-insurance industry operations
Preferred: intermediate understanding of medical terminology
Preferred: working knowledge of HTML
Preferred: knowledge of instructional-design principles
Preferred: ability to apply Six Sigma process-improvement tools and techniques
Preferred Level 4: experience designing and launching new operational processes or programs

Benefits

Comp & perks

Hybrid workforce strategy with flexibility in how and where employees work
Remote classification not held to onsite requirements, although leadership may request onsite presence for business reasons
Full-time schedule of at least 40 hours per week