Member Advocate

Blue Cross Blue Shield of Massachusetts

. Answer Medicare members’ questions and solve their problems .

Posted 10/5/2026full-timeRemote • Massachusetts • United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on assisting Medicare members through effective communication and problem-solving. Proficient in adapting to new technologies and maintaining a productive remote work environment.

Highest-signal resume keywords

Customer Service ExperienceMedicare KnowledgeMicrosoft Office ProficiencyRemote Work AdaptabilityEffective Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-SolvingAdaptabilityInterpersonal Skills

Tools & Technologies

Microsoft Office Applications

Industry Keywords

MedicareHealth InsuranceCustomer SupportRemote WorkHybrid Working Guidelines

About the role

Key responsibilities & impact

Answer Medicare members’ questions and solve their problems
Explain medical and dental packages
Guide members to appropriate answers and resolutions
Provide excellent service in an unscripted service center environment
Take member calls for the majority of each week
Participate in learning, development, and research activities
Attend new-hire training on the health insurance industry
Work scheduled 37.5-hour weeks
Follow training and post-training flex schedules
Establish and maintain an appropriate remote physical work environment
Participate by video in trainings and meetings

Requirements

What you’ll need

High school diploma or equivalent required
1+ years customer service experience with frequent communication by phone, email, and/or in person
Strong familiarity and comfort with technology, including Microsoft Office applications
Ability to quickly learn and adapt to new tools and software
Must live in the New England area
Frequent speaking and phone work with Medicare members
Ability to use a headset in a quiet environment
Ability to sit and work at a computer for long periods
Ability to establish an ergonomically comfortable remote work environment
Ability to adhere to BCBSMA’s Hybrid Working Guidelines, including video participation in trainings and meetings

Benefits

Comp & perks

Yearly return bonus
Health, wellness, tuition reimbursement, and 401(k) retirement benefits
Paid holidays, vacation, personal, and wellness time
Internal career pathing with individual mentorship, networking and events
Internal career growth opportunities
Employee Resource Groups
Paid time off
Medical, dental, and vision insurance
401(k)
Suite of well-being benefits
Variable pay eligibility
Supportive remote working opportunities