Member Advocate

Blue Cross Blue Shield of Massachusetts

. Answer member calls and serve as an attentive, friendly voice .

Posted 11/6/2026full-timeRemote • Massachusetts • United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to communicate effectively and empathetically while resolving member inquiries. Proficient in utilizing technology and Microsoft Office applications to support members in a fast-paced service environment.

Highest-signal resume keywords

Customer Service ExperienceProficiency With Microsoft OfficeProblem-Solving SkillsEmpathy And Emotional IntelligenceBilingual Capability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProblem-SolvingAnalytical ThinkingCritical ThinkingTechnology Adaptability

Soft Skills

EmpathyEmotional IntelligenceProactive Decision-MakingPlanningMultitasking

Tools & Technologies

Microsoft OfficeHeadset UsageRemote Work Tools

Industry Keywords

Health InsuranceMember SupportFast-Paced EnvironmentUnscripted ServiceBCBSMA Hybrid Working Guidelines

About the role

Key responsibilities & impact

Answer member calls and serve as an attentive, friendly voice
Guide members to needed answers
Explain medical and dental benefit packages
Resolve member issues and provide peace of mind
Participate in a phased new-hire training program
Take calls in a fast-paced, unscripted service center environment
Dedicate time to learning, development, and research
Develop health insurance industry knowledge and skills
Support members while identifying and addressing current and future needs
Participate in trainings and meetings with video

Requirements

What you’ll need

High school diploma or equivalent required
1+ years customer service experience, with frequent communication by phone, email, and/or in person
Strong familiarity and comfort with technology
Proficiency with Microsoft Office applications
Ability to quickly learn and adapt to new tools and software
Local to Eastern Standard time zone
Ability to answer members’ questions and solve problems
Ability to translate complicated concepts into simple terms
Empathy and emotional intelligence
Proactive, solution-oriented decision-making
Planning, multitasking, and problem-solving skills
Analytical and critical thinking skills
Ability to thrive in a fast-paced, high-pressure environment
Frequent speaking and phone use with members
Ability to use a headset in a distraction-free environment
Ability to sit and work at a computer for long periods
Ability to establish an ergonomically comfortable, distraction-free remote work environment
Ability to comply with BCBSMA’s Hybrid Working Guidelines
Experience in fast-paced, unscripted service-first environments highly preferred
Bilingual capability highly desired

Benefits

Comp & perks

Annual raise/bonus based on performance
Salary increases after successful completion of training and specified milestones
Health benefits
Wellness benefits
Tuition reimbursement
401(k) retirement benefits
Paid holidays
Vacation time
Personal time
Wellness time
Internal career pathing
Individual mentorship
Networking and events
Internal career growth opportunities
Employee Resource Groups
Remote-working opportunities
Paid time off
Medical, dental, and vision insurance
Suite of well-being benefits