Business Operations Associate, Pharmacy Communications

Blue Cross NC

. Coordinate end-to-end operational execution of commercial pharmacy member and provider communications .

Posted 11/9/2026full-timeDurham • North Carolina • United StatesMid-Level💰 $60,907 - $97,452 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational execution, project management, and cross-functional collaboration within the pharmacy and healthcare sectors. Proficient in budgeting, process improvements, and compliance monitoring to support effective business operations.

Highest-signal resume keywords

Operational ExecutionProject ManagementBudgetingProcess ImprovementsCompliance Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business OperationsPerformance AnalysisOperational PlanningProcess RedesignData Interpretation

Soft Skills

Cross-Functional CollaborationStakeholder ManagementIssue Resolution

Certifications & Qualifications

Bachelor's DegreeAdvanced Degree

Industry Keywords

PharmacyRegulatory ComplianceVendor ManagementOperational ControlsCommunication Management

About the role

Key responsibilities & impact

Coordinate end-to-end operational execution of commercial pharmacy member and provider communications
Manage communication intake, prioritization, timelines, and workflow processes
Partner with communications, pharmacy, clinical, compliance, legal, marketing, operations, and vendor teams
Monitor initiatives for regulatory, contractual, and organizational compliance
Identify process improvement opportunities
Facilitate cross-functional collaboration and stakeholder reviews and approvals
Liaise between pharmacy leadership, business teams, and external vendors
Track project milestones, dependencies, risks, and escalations
Gather, validate, and interpret operational and communication data
Develop reporting and insights for business decisions and operational planning
Coordinate external communication and fulfillment vendors and monitor deliverables and performance
Support issue resolution, requirement clarification, vendor documentation, processes, and operational controls
Support annual planning, budgeting, forecasting, and resource allocation
Assist with operational assessments, business case development, and process redesign
Document and maintain standard operating procedures and operational processes

Requirements

What you’ll need

Bachelor's degree or advanced degree (where required)
0-2 years of experience in related field
In lieu of degree, 3+ years of experience in related field
Skills in budgeting, business operations, business process improvements, operational plans, operations management, people management, performance analysis, planning operations, process improvements, and staffing operations

Benefits

Comp & perks

Work-life balance, flexibility, and autonomy
Medical, dental, and vision coverage
Health and wellness programs
Parental leave and support
Adoption and surrogacy assistance
Career development programs
Tuition reimbursement for continued education
401k match including an annual company contribution
Annual Incentive Bonus
Paid Time Off (PTO)