Business Systems Analyst

Blue Cross NC

. Define, evaluate, and validate requirements, business functional design, and technical design for business issues .

Posted 10/22/2026full-timeDurham • North Carolina • United StatesMid-LevelSenior💰 $66,998 - $107,197 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in requirements analysis, business functional design, and technical design, while providing ongoing user support and coordinating testing activities. Proficient in application troubleshooting, issue resolution, and developing business processes to enhance system performance.

Highest-signal resume keywords

Requirements AnalysisBusiness Functional DesignTechnical DesignApplication TroubleshootingEnd User Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems AnalysisTechnical KnowledgeConfiguration ManagementBusiness Process DevelopmentTesting Activities Coordination

Soft Skills

Problem ResolutionCommunicationCollaboration

Tools & Technologies

Operational SystemsApplicationsSystem Tables

Industry Keywords

Hybrid-Flex RoleUser Activity ReportingSystem Performance Monitoring

About the role

Key responsibilities & impact

Define, evaluate, and validate requirements, business functional design, and technical design for business issues
Act as a liaison between the department, business, and IT to develop effective technical solutions
Support IT with problem resolution, testing, software upgrades, and related projects
Provide technical knowledge and support for operational systems, applications, and procedures
Conduct systems analysis and assess business implications of technology applications
Provide ongoing user support for ad hoc questions, inquiries, and service requests
Provide reporting and data on inventory, productivity, user activity, and system performance
Triage, troubleshoot, analyze, and resolve moderately complex production issues
Determine root causes and develop business processes and solutions
Coordinate with IT, other teams, and vendors on issue resolution and long-term remedies
Develop system support processes and document, track, and report support activities
Elicit and document business requirements and prepare functional specifications
Serve as Business Lead/Coordinator on moderate single-area or department projects
Coordinate business testing plans and serve as point of contact for testing activities
Document and execute test plans and scenarios as needed
Analyze and verify testing results
Provide impact assessments and recommendations regarding issues and risks
Assist with hardware and software upgrades, security changes, and architectural enhancements
Configure and maintain moderately critical system tables and data elements across multiple environments
Develop and implement configuration changes to improve system performance and user efficiency
Monitor configuration accuracy and compliance with change control processes

Requirements

What you’ll need

Bachelor's degree or advanced degree (where required), or 5+ years of experience in related field in lieu of degree
3+ years of experience in related field
Functional and technical knowledge of relevant systems/applications
Experience with requirements analysis, business functional design, and technical design
Experience with systems analysis and systems development
Application troubleshooting and issue resolution skills
End user support experience
Ability to develop and implement business processes and technical solutions
Ability to coordinate business and IT testing activities
Ability to configure and maintain system tables and data elements
Ability to work with IT, business teams, and vendors
Ability to work in a Hybrid-Flex role at least two days a week in the office

Benefits

Comp & perks

Medical, dental, and vision coverage
Health and wellness programs
Parental leave and support
Adoption and surrogacy assistance
Career development programs
Tuition reimbursement for continued education
401k match including an annual company contribution
Paid Time Off (PTO)
Annual Incentive Bonus
Work-life balance, flexibility, and autonomy
Hybrid-Flex flexibility to work remotely with intentional in-person connection