Digital Asset Management Librarian

Blue Cross NC

. Intake granular application-specific knowledge as the customer experience subject matter expert .

Posted 9/15/2026full-timeDurham • North Carolina • United StatesMid-LevelSenior💰 $98,092 - $156,947 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer experience analysis and strategy, leveraging data-driven insights to enhance digital customer interactions. Proficient in utilizing tools such as Adobe Experience Manager and business intelligence platforms to optimize application performance and reporting.

Highest-signal resume keywords

Customer Experience AnalysisAdobe Experience Manager (AEM)Data AnalysisBusiness Intelligence (BI)CCXP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ModelingData VisualizationMetrics DevelopmentProduct AnalysisStatistical ModelsSEOReporting and AnalysisComparative TestingApplication-Specific KnowledgeApplication KPIs

Soft Skills

CollaborationProblem SolvingCommunicationAdvocacyCreativity

Tools & Technologies

Adobe AnalyticsAdobe PhotoshopAdobe TargetContent Management Systems (CMS)

Certifications & Qualifications

Adobe Analytics CertifiedCCXP Certified

Industry Keywords

Customer ExperienceDigital ExperienceUser ExperienceApplication AnalysisVoice of Customer (VOC)

Tech Stack

Tools & technologies

AEMCloud

About the role

Key responsibilities & impact

Intake granular application-specific knowledge as the customer experience subject matter expert
Provide customer experience insights to shape business needs and requirements
Advocate for digital customer experience best practices and customer needs
Collaborate with internal user experience and design experience stakeholders on customer experience research
Coordinate development of team experience projects
Generate practical, sustainable, and creative recommendations to solve online customer experience delivery issues
Combine application analysis and strategy to provide data-driven enhancement recommendations
Create charts, slide presentations, reports, and dashboards tied to application KPIs, feature KPIs, and VOC research
Present analysis and recommendations to the product solutions team
Provide ad hoc reporting, answers to questions, queries, and problem support
Present applications and explain how customer experience affects business outcomes
Validate data and metrics sources and refine back-end data modeling using front-end data
Identify complex trends across applications and recommend actions to product solutions teams
Perform application-specific comparative testing to optimize customer experience
Maintain detailed application-specific customer experience analysis documentation
May serve as point of contact for enterprise audit processes and procedures

Requirements

What you’ll need

Bachelor's degree or advanced degree (where required)
5+ years of experience in related field
In lieu of degree, 7+ years of experience in related field
Adobe analytics certified, preferred
CCXP Certified or certified within 1 year of employment, preferred
Knowledge of Adobe Experience Manager (AEM)
Knowledge of Adobe Experience Manager (AEM) as a Cloud Service
Knowledge of Adobe Photoshop
Knowledge of Adobe Target
Experience with business intelligence (BI), content management systems (CMS), data analysis, data modeling, data science, data visualization, metrics development, product analysis, reporting and analysis, SEO, and statistical models

Benefits

Comp & perks

Annual Incentive Bonus based on annual corporate goal achievement and individual performance
401(k) with employer match
Paid Time Off (PTO)
Competitive health benefits
Wellness programs