Director, Operations Support

Blue Cross NC

. Lead, manage, and set goals for teams responsible for initiatives and activities that create efficiencies, optimize systems and processes, and promote quality .

Posted 9/23/2026full-timeRemote • North Carolina • United StatesLead💰 $157,978 - $252,765 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading teams to optimize systems and processes while managing departmental budgets and driving continuous improvement initiatives. Proficient in project management, application management, and operational leadership within a multifunctional environment.

Highest-signal resume keywords

Leadership ExperienceProject ManagementProcess ImprovementApplication ManagementBudget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process OptimizationRoot Cause AnalysisSystem EnhancementBusiness Case DevelopmentROI AnalysisForecastingVariance AnalysisQuality ProgramsPolicy DevelopmentApplication Configuration

Soft Skills

Team DevelopmentMotivationVision SettingDecision MakingCoaching

Industry Keywords

Operational ManagementSupply Chain ManagementContinuous Improvement ProcessesBusiness ManagementIS Application Development

About the role

Key responsibilities & impact

Lead, manage, and set goals for teams responsible for initiatives and activities that create efficiencies, optimize systems and processes, and promote quality
Provide leadership, vision, and direction for assigned teams and make group-level decisions
Determine team priorities aligned with organizational values and deliverables
Develop, coach, and motivate staff
Develop and manage departmental budgets, including forecasting and variance analyses
Lead process improvement, root cause analysis, system enhancement, re-engineering, and continuous improvement initiatives
Direct subject matter experts and analysts supporting business initiatives, production problem resolution, system enhancements, and configurations
Lead enterprise and departmental project delivery, including business case development, ROI analysis, planning, business analysis, and project management
Oversee optimization of systems, processes, workflows, and call-center workforce planning
Direct the integrity and functionality of departmental business applications and processes
Oversee system administration, configuration coding, and application configuration
Support product implementation and enhancements
Research and assess technology and systems to ensure adequate application support
Lead quality programs, training, and policy and procedure development and documentation, including external audit programs
Serve as business owner for the Clinical Cod Reporting Team (CCR) and related corporate, divisional, and departmental initiatives

Requirements

What you’ll need

Bachelor’s Degree in a related field
In lieu of bachelor’s degree, 12 years’ experience managing multifunctional operational area or IS application/software development experience
7 years leadership experience preferred
10 years’ experience managing multifunctional operational area or IS application/software development experience preferred
Experience with application management, business management, continual improvement processes, operations management, process improvements, process optimization, program management, project management, supply chain, and supply chain management (SCM)

Benefits

Comp & perks

Work-life balance, flexibility, and autonomy
Medical, dental, and vision coverage
Health and wellness programs
Parental leave and support
Adoption and surrogacy assistance
Career development programs
Tuition reimbursement for continued education
401(k) match including an annual company contribution
Paid Time Off (PTO)
Annual Incentive Bonus based on annual corporate goal achievement and individual performance