Intake Specialist

Blue Cross NC

. Process requests, inquiries, and transactions via phone, email, fax, and mail .

Posted 10/12/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $41,600 - $66,561 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on processing inquiries and transactions efficiently. Proficient in verifying member benefits and eligibility while maintaining accurate documentation and providing feedback on employee development needs.

Highest-signal resume keywords

Customer Service ExperienceMedical Terminology FamiliarityData Analysis SkillsCall DocumentationPeer Audits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCall DocumentationInquiry ProcessingBenefit VerificationEligibility Verification

Soft Skills

Communication SkillsProblem-Solving SkillsAttention to Detail

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer SupportClinical ReviewService RequestsTelephone-Based SupportEmployee Development

About the role

Key responsibilities & impact

Process requests, inquiries, and transactions via phone, email, fax, and mail
Review requests for accuracy
Support internal and external customers via phone or email
Document call/inquiry information and attach supporting information
Route unresolved issues to the appropriate area for follow-up
Gather and analyze data to provide feedback on employee development needs and providers requiring education
Screen inquiries to determine whether authorization is required
Verify member benefits, eligibility, and provider setup
Maintain and update service requests
Research incorrect or missing information
Triage and assign incoming inquiries to appropriate staff
Perform monthly peer audits
Provide clinical review outcome notifications to members and providers verbally and in writing

Requirements

What you’ll need

High school diploma or GED
3+ years of experience in a related field
Prior telephone-based customer service experience strongly preferred
Familiarity with and understanding of medical terminology is a plus
At this time, Blue Cross NC will not sponsor employment authorization for this position

Benefits

Comp & perks

Work-life balance, flexibility, and autonomy
Medical, dental, and vision coverage
Health and wellness programs
Parental leave and support
Adoption and surrogacy assistance
Career development programs
Tuition reimbursement for continued education
401(k) match including an annual company contribution
Annual Incentive Bonus
Paid Time Off (PTO)