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Senior Business Analyst
Blue Cross NC. Facilitate and perform complex research and analysis supporting business operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in facilitating complex research and analysis, developing and managing business and functional requirements, and conducting post-implementation audits. Proficient in building vendor relationships and ensuring data integrity through effective reporting tools.
Highest-signal resume keywords
Business Requirements DevelopmentRequirements TraceabilityWorkflow AnalysisData Flow ModelingPost-Implementation Audits
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Complex ResearchBusiness Process MappingFunctional Decomposition AnalysisFinancial ROI ModelingRequirements Change Request ProcessesReporting Tools DevelopmentEliciting RequirementsDocumenting RequirementsValidating RequirementsConducting Business Readiness Activities
Soft Skills
CommunicationCollaborationRisk IdentificationVendor Relationship ManagementPeer Review
Industry Keywords
Stakeholder CollaborationChange ManagementProject ImplementationCustomer Feedback MechanismsTraining Program Development
About the role
Key responsibilities & impact- Facilitate and perform complex research and analysis supporting business operations
- Elicit, analyze, document, manage, communicate, and validate requirements for complex business problems
- Develop business and functional requirements for departmental and corporate projects
- Collaborate with stakeholders, subject matter experts, technical partners, and project teams
- Maintain requirements approaches, management plans, requirements traceability, and change request documentation
- Drive business readiness activities and communication plans for technology, process, and people changes
- Support training and analyze project implementations to ensure efficiency and desired results
- Develop procedures, system change specifications, and solution recommendations
- Collaborate with cross-functional management and staff to implement changes
- Design and conduct post-implementation audits and create customer feedback mechanisms
- Analyze workflows and organizational impacts; test and implement solutions
- Develop and maintain reporting tools, distribute reports, and present results
- Develop training programs with trainers to address problem areas
- Use industry-standard analysis techniques for complex initiatives
- Create presentations and document analysis assumptions, procedures, and results for leadership review
- Identify business risks, recommend mitigation, and escalate as necessary
- Build and support vendor relationships
- Provide oversight and conduct peer reviews for less experienced analysts
Requirements
What you’ll need- Bachelor's degree or advanced degree (where required), or 7+ years of experience in related field in lieu of degree
- 5+ years of experience in related field
- Experience facilitating and performing complex research and analysis
- Experience eliciting, documenting, managing, and validating business and functional requirements
- Experience developing requirements for complex departmental and corporate projects
- Experience with requirements traceability and requirements change request processes
- Experience conducting business readiness activities, focused analysis, post-implementation audits, workflow analysis, and solution implementation
- Experience developing reporting tools and ensuring data integrity and systems stability
- Knowledge of data flow modeling, use-case analysis, workflow analysis, business process mapping, functional decomposition analysis, and/or financial ROI modeling
- Ability to create presentations and document analysis for senior executive and management review
- Ability to identify business risks, recommend mitigation, and escalate as necessary
- Ability to build and support vendor relationships
- Ability to perform peer reviews for less experienced analysts
Benefits
Comp & perks- Annual Incentive Bonus based on annual corporate goal achievement and individual performance
- 401(k) with employer match
- Paid Time Off (PTO)
- Competitive health benefits
- Wellness programs
- Robust Total Rewards package