Senior Business Operations Advisor

Blue Cross NC

. Build and facilitate repeatable planning and performance-management processes for SHP Clinical Operations .

Posted 10/28/2026full-timeDurham • North Carolina • United StatesSenior💰 $89,174 - $142,679 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing clinical operations through effective planning, performance management, and financial oversight. Capable of translating complex data into actionable insights while fostering partnerships across various stakeholders.

Highest-signal resume keywords

Business Operations ManagementChange ManagementClient/Vendor Relationship ManagementOperations ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ForecastingWorkforce PlanningProgram EvaluationPerformance ManagementData AnalysisScenario ModelingMetric DefinitionBudget TrackingKPI MonitoringOperational Dashboard Development

Soft Skills

People ManagementOrganizational Strategic PlanningPartnership Strategy

Industry Keywords

Clinical OperationsUtilization ManagementCare ManagementBehavioral HealthStakeholder Engagement

About the role

Key responsibilities & impact

Build and facilitate repeatable planning and performance-management processes for SHP Clinical Operations
Manage the SHP Clinical Operations operating budget and financial forecast
Own and maintain the workforce plan and staffing model
Evaluate staffing and capacity needs against workload, productivity, and service demand
Develop business cases, forecasts, scenario models, standard operating processes, metric definitions, and performance-management practices
Facilitate change-management activities
Oversee program evaluations across SHP Clinical Operations
Establish and maintain a standard program evaluation framework
Evaluate industry developments and improvement opportunities and develop recommendations
Consolidate evaluation inputs and identify cross-program trends, gaps, and interdependencies
Support vendor performance management
Prepare consolidated program evaluation summaries and leadership recommendations
Consolidate and standardize financial, workforce, operational, clinical, vendor, and implementation-readiness reporting
Monitor and analyze performance across Utilization Management, Care Management, Intake, and Behavioral Health
Track budgets, forecasts, workforce trends, staffing ratios, productivity, service levels, and KPIs
Serve as business product owner for operational dashboards and recurring reporting
Partner with technical analytics and reporting teams to develop and validate dashboards and reporting solutions
Identify trends, variances, risks, and performance gaps and recommend corrective actions
Develop operating reviews, financial scorecards, executive dashboards, staffing recommendations, productivity assessments, vendor summaries, and scenario analyses
Translate complex data into actionable insights and leadership-ready recommendations
Build partnerships with Finance, Human Resources, clinical leaders, reporting teams, vendors, consultants, and stakeholders
Provide analyses, briefing materials, and recommendations for executive, governance, and stakeholder discussions

Requirements

What you’ll need

Bachelor's degree or advanced degree (where required), or 7+ years of experience in a related field in lieu of degree
5+ years of experience in a related field
Skills in business operations management
Change management
Client/vendor relationship management
Operations management
Organizational strategic planning
Partnership strategy
People management
Process improvement
Staffing operations
Strategic consulting

Benefits

Comp & perks

Work-life balance, flexibility, and autonomy
Medical, dental, and vision coverage
Health and wellness programs
Parental leave and support
Adoption and surrogacy assistance
Career development programs
Tuition reimbursement for continued education
401(k) match including an annual company contribution
Paid Time Off (PTO)
Annual Incentive Bonus
Flexible remote work with intentional in-person connection