Senior Business Systems Analyst

Blue Cross NC

. Analyze business processes, system functionality, and operational data to identify trends, root causes, and improvement opportunities .

Posted 10/14/2026full-timeNorth Carolina • United StatesSenior💰 $89,174 - $142,679 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing business processes and system functionality, utilizing SQL and reporting tools to drive data analysis and process improvements within healthcare payer operations. Proven ability to gather business requirements, develop reports and dashboards, and ensure compliance with regulatory standards.

Highest-signal resume keywords

SQL Data AnalysisBusiness Requirements GatheringProcess ImprovementReport DevelopmentHealthcare Payer Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRoot Cause AnalysisSystem Implementation SupportKPI DevelopmentDashboard Creation

Soft Skills

Analytical SkillsProblem-SolvingEffective Communication

Tools & Technologies

Power BISnowflakeExcelReporting ToolsClaims Processing Systems

Industry Keywords

Claims ProcessingProvider OperationsBenefits AdministrationPayment WorkflowsRegulatory Compliance

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Analyze business processes, system functionality, and operational data to identify trends, root causes, and improvement opportunities
Partner with business stakeholders and IT teams to gather, document, and translate business requirements into technical solutions
Use SQL, reporting tools, and claims processing systems to extract, validate, and analyze data
Investigate production and system-related issues, perform root cause analysis, and implement corrective actions
Develop and maintain reports, dashboards, and key performance metrics
Support projects by defining requirements, assessing business impacts, coordinating activities, and driving process improvements
Lead and coordinate business testing, including test planning, execution, validation, and user acceptance testing
Evaluate and support system configurations, enhancements, upgrades, and implementations
Collaborate with operational teams, vendors, and IT partners to improve service delivery, efficiency, and provider satisfaction
Ensure data integrity, change-management compliance, and adherence to regulatory and business requirements

Requirements

What you’ll need

Bachelor's degree or advanced degree (where required), or 7+ years of experience in lieu of a degree
5+ years of experience in a related field
Strong analytical and problem-solving skills
Experience using SQL for data analysis and reporting
Experience gathering business requirements
Experience supporting system implementations
Experience driving process improvements
Experience developing reports, dashboards, KPIs, and operational metrics
Ability to communicate effectively with business and technical stakeholders
Experience within healthcare payer operations
Knowledge of claims processing, provider operations, benefits administration, and payment workflows
Experience with Power BI, Snowflake, Excel, or similar reporting and analytics tools
Experience supporting provider experience or claims servicing initiatives

Benefits

Comp & perks

Work-life balance, flexibility, and autonomy
Medical, dental, and vision coverage
Health and wellness programs
Parental leave and support
Adoption and surrogacy assistance
Career development programs
Tuition reimbursement for continued education
401(k) match including an annual company contribution
Paid Time Off (PTO)
Annual Incentive Bonus
Remote work with a few in-office visits each year for meaningful moments that matter