Senior Manager, Sales Effectiveness, Account Implementation

Blue Cross NC

. Lead the account implementation function for standard and custom group implementations .

Posted 10/20/2026full-timeDurham • United StatesSenior💰 $143,616 - $229,786 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading account implementation and proposal management, with a strong focus on sales effectiveness and operational excellence. Proven ability to drive process optimization, manage complex teams, and influence cross-functional stakeholders.

Highest-signal resume keywords

Account Implementation LeadershipSales Effectiveness StrategiesProposal ManagementOperational ExcellenceTeam Development and Coaching

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business OperationsSales OperationsProject ManagementProgram ManagementData AnalysisProcess OptimizationKPI MonitoringRegulatory ComplianceProposal SupportWorkflow Improvement

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsLeadership SkillsInfluencing Stakeholders

Tools & Technologies

Salesforce

Industry Keywords

Client ImplementationCross-Functional InitiativesCustom National ClientsRFP ManagementOperational Processes

About the role

Key responsibilities & impact

Lead the account implementation function for standard and custom group implementations
Establish operating procedures, prioritization frameworks, quality controls, and escalation processes
Oversee proposal support operations for new and renewal business opportunities
Partner with Sales, Account Management, Underwriting, Product, Operations, and other stakeholders on proposal responses
Develop and execute sales effectiveness strategies that improve productivity and operational support
Evaluate and improve sales and implementation workflows, handoffs, and customer experiences
Use operational and sales performance data to identify trends and provide actionable insights
Connect Sales, Client Management, Implementation, Product, Operations, IT, Legal, Compliance, and enterprise partners
Define, monitor, and communicate KPIs, service-level metrics, quality measures, workload trends, cycle times, and proposal metrics
Drive process optimization, standardization, automation, scalability, documentation, and continuous improvement
Ensure compliance with regulatory requirements, contractual obligations, internal policies, and risk controls
Manage staffing strategies, workload distribution, budget inputs, technology requirements, and resource planning
Lead, coach, and develop team members and leaders
Develop and execute long-term strategies for account implementation, proposal support, and sales effectiveness
Serve as a strategic advisor and operational partner to sales leadership and enterprise stakeholders

Requirements

What you’ll need

Bachelor's degree required, or ten (10) or more years of relevant professional experience in lieu of a degree
Eight (8) or more years of experience in business operations, sales operations, account implementation, client implementation, proposal management, project management, program management, or a related field
Demonstrated experience leading teams, managing complex operational processes, and driving cross-functional initiatives
Experience supporting sales enablement, sales effectiveness, implementation operations, proposal management, or operational excellence functions preferred
Proven ability to influence stakeholders, drive organizational change, and execute strategic business initiatives
Strong analytical, problem-solving, communication, and leadership skills
Background working for an insurer managing implementation teams with custom national clients
Awareness of market tools including Salesforce
Prior experience working with large customer RFPs
Ability to manage teams and complex work, including teams of 30+ FTEs
Standard and custom market implementation experience ideal
Employment authorization sponsorship is not available for this position

Benefits

Comp & perks

Work-life balance, flexibility, and autonomy
Medical, dental, and vision coverage
Health and wellness programs
Parental leave and support
Adoption and surrogacy assistance
Career development programs
Tuition reimbursement for continued education
401k match including an annual company contribution
Paid Time Off (PTO)
Annual Incentive Bonus based on annual corporate goal achievement and individual performance
Flexible remote work with intentional in-person connection