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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing product backlogs and prioritizing work to align with customer roadmaps, while effectively collaborating with stakeholders to define user stories. Possesses strong mentoring abilities and business knowledge relevant to the assigned area.
Highest-signal resume keywords
Product Owner Certification5+ Years Experience in Related FieldGenesys ExperienceSalesforce ExperienceTeam Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User Story DefinitionBacklog ManagementFeature DecompositionStakeholder CommunicationAgile Methodologies
Soft Skills
CollaborationMentoringCoaching
Certifications & Qualifications
Product Owner Certification (Scrum Alliance or SAFe)
Industry Keywords
Customer RoadmapBusiness PrioritiesProduct VisionRemote Work
About the role
Key responsibilities & impact- Manage the team and sprint backlog
- Prioritize work aligned to the customer roadmap
- Deliver value across complex, high-impact, and/or multiple products with minimal oversight
- Ensure customer desires and business priorities are communicated and reflected in the product backlog
- Collaborate with stakeholders and team members to define user stories
- Own the team/sprint backlog in collaboration with delivery teams
- Decompose features into stories or smaller work items
- Map product vision to user stories using Product Manager and stakeholder input
- Act as liaison between the business/customer and delivery team
- Represent the expectations of interested stakeholder segments
- Develop and maintain business knowledge for the assigned Spoke or business area
- Define user stories and support team members as they write user stories
- Mentor and coach other staff
Requirements
What you’ll need- Bachelor's degree or advanced degree (where required), or 7+ years of experience in related field in lieu of degree
- 5+ years of experience in related field
- Product Owner certification (Scrum Alliance or SAFe) – Highly Preferred
- Genesys and Salesforce experience - preferred
- Ability to work in any state listed on the job posting
- Remote Flex employees work virtually with a few in-office visits each year
Benefits
Comp & perks- Work-life balance, flexibility, and autonomy
- Medical, dental, and vision coverage
- Health and wellness programs
- Parental leave and support
- Adoption and surrogacy assistance
- Career development programs
- Tuition reimbursement for continued education
- 401k match including an annual company contribution
- Paid Time Off (PTO)
- Annual Incentive Bonus based on annual corporate goal achievement and individual performance