Vendor Manager

Blue Cross NC

. Manage day-to-day relationships between business stakeholders and vendors .

Posted 9/18/2026full-timeRemote • Alabama • United StatesMid-LevelSenior💰 $73,698 - $117,917 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vendor management, performance improvement methodologies, and stakeholder communication within highly regulated environments. Proficient in analyzing performance metrics and implementing process enhancements to drive operational success.

Highest-signal resume keywords

Vendor ManagementPerformance Improvement MethodologiesKPI ReportingHealthcare Vendor ExperienceAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementService DeliveryOperational TransitionsProcess ImprovementsRoot Cause AnalysisContract NegotiationsQuality AssuranceData AnalysisRegulatory ComplianceVendor Governance

Soft Skills

Stakeholder CommunicationCross-Functional LeadershipInfluencing Skills

Tools & Technologies

ScorecardDashboard

Industry Keywords

PharmacyPBMSpecialty PharmacyPrescription BenefitsMedication ManagementClaimsFormularyAuditsCompliance ProgramsService Levels

About the role

Key responsibilities & impact

Manage day-to-day relationships between business stakeholders and vendors
Serve as the primary communicator and liaison between vendors and business stakeholders
Provide performance metric updates, manage capacity and demand, and remediate escalations
Facilitate vendor onboarding through communications, site visits, and training
Educate vendors on program, product, and operational details
Transition business processes and/or operations successfully
Partner with business leads to define evolving service needs, expectations, and requirements
Analyze performance gaps and address them through process improvements, training, or other interventions
Review vendor work for quality issues and manage service improvement plans
Provide input to vendor contract negotiations
Collaborate with internal business partners on vendor strategy discussions
Provide data, knowledge, and feedback on vendor operations

Requirements

What you’ll need

Bachelor's degree or advanced degree (where required), or 5+ years of experience in a related field in lieu of degree
3+ years of experience in a related field
Pharmacy, PBM, specialty pharmacy, prescription benefits, formulary, claims, medication management, or healthcare vendor experience highly preferred
Direct vendor management, supplier management, service delivery, account management, provider relations, or external partner ownership highly preferred
KPI, scorecard, dashboard, reporting, or performance management experience
Experience holding external organizations accountable for performance, service levels, quality, or contract commitments
Knowledge of vendor governance practices, SLAs, CAPs, and performance improvement methodologies
Experience identifying root causes, resolving complex operational issues, and implementing sustainable process improvements
Exposure to audits, compliance programs, regulatory requirements, or other highly regulated business environments
Strong analytical skills and ability to translate data into actionable insights and recommendations
Demonstrated success leading cross-functional initiatives and influencing stakeholders across multiple business areas
Experience supporting vendor implementations, operational transitions, or service delivery enhancements

Benefits

Comp & perks

Work-life balance, flexibility, and autonomy
Medical, dental, and vision coverage
Health and wellness programs
Parental leave and support
Adoption and surrogacy assistance
Career development programs
Tuition reimbursement for continued education
401k match including an annual company contribution
Annual Incentive Bonus
Paid Time Off (PTO)