Pre-Visit Specialist I – Call Center

Blue Ridge Radiologists

. Provide scheduling, pre-registration, and other pre-visit revenue cycle services .

Posted 11/4/2026full-timeFishersville • Virginia • United StatesJunior💰 $18 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling, pre-registration, and revenue cycle services while ensuring compliance with regulatory requirements. Proficient in managing patient interactions, verifying insurance coverage, and utilizing health information systems to enhance patient experience.

Highest-signal resume keywords

Scheduling CompetenciesPatient RegistrationInsurance VerificationCustomer Service SkillsProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient RegistrationInsurance VerificationCPT KnowledgeICD-10 KnowledgeMedical TerminologyTyping SkillsData EntryMulti-taskingDetail OrientedTime Management

Soft Skills

Exceptional Telephone EtiquetteVerbal Communication SkillsWritten Communication SkillsOrganizational SkillsSelf-directed Worker

Tools & Technologies

Microsoft OfficeOutlookMulti-line Phone SystemHealth Information SystemsOffice Equipment

Certifications & Qualifications

CHAA CertificationHFMA Certification

Industry Keywords

Revenue Cycle ServicesHealthcarePatient ExperiencePre-visit ServicesClerical/Administrative Office

About the role

Key responsibilities & impact

Provide scheduling, pre-registration, and other pre-visit revenue cycle services
Provide general information to customers across various service lines and modalities
Schedule appointments according to physician orders/referrals and customer calls or inquiries
Fill the first available appointment while considering payer pre-authorization timeframes
Inform patients of pre-procedure preparations and prerequisite requirements
Coordinate appointments using multiple health information systems, provider schedules, software tools, and data repositories
Complete follow-up to ensure a seamless patient experience
Pre-register patients and collect accurate demographic and billing information
Verify insurance coverage and benefits
Review Medicare medical necessity
Provide out-of-pocket payment estimates and collect copays and other patient financial responsibility
Satisfy regulatory requirements and provide wayfinding guidance
Maintain scheduling competencies across hospital scheduling systems
Reschedule and cancel patient appointments as required
Complete pre-screening questionnaires and accurate pre-registrations
Minimize third-party payer denials by verifying service authorization
Notify patients of insurance benefits and self-pay financial obligations when assigned
Maintain patient call-flow and resolve financial issues with supervisors and service delivery areas
Meet telephone response-time, productivity, and accuracy standards
Participate in performance-improvement teams as directed
Suggest improvements to procedures and patient service
Organize and prioritize daily assignments and assist coworkers as needed

Requirements

What you’ll need

High School Diploma or GED equivalent
1-year previous experience in patient/customer-facing role
Eligibility to work in the United States and meet Virginia state employment requirements
Exceptional telephone etiquette
Very good verbal and written communication skills
Organized with ability to multi-task, prioritize and manage time effectively
Computer keyboard / typing, 35 wpm
Problem solving
Detail oriented
Self-directed worker
Ability to respond to sensitive inquiries or complaints for guests, staff and members of the business community
Proficient skills using computer systems, Microsoft Office, Outlook, multi-line phone system and other office equipment
Preferred: Associate's Degree in Business, Finance, Health Information Management, or related field
Preferred: CHAA (Certified Healthcare Access Associate) or HFMA certification
Preferred: Previous experience in a clerical/administrative office or call center setting
Preferred: Previous experience in hospital, healthcare practice, call center or health insurance company
Preferred: Medical terminology work experience or classwork
Preferred: CPT/ICD-10 knowledge
Preferred: Bilingual

Benefits

Comp & perks

Comprehensive insurance package including medical, dental, and vision coverage
Retirement savings plans and financial wellness support programs
Earned Wage Access Program
Generous paid time off
Flexible scheduling
Career development programs including clinical ladders, shared governance, and advancement opportunities
Personalized onboarding with dedicated preceptors
Ongoing educational support
Tuition reimbursement
Access to onsite childcare
Free onsite parking
24/7-armed security
Health Fitness Reimbursement Program
Onsite credit union and pharmacy
Competitive pay with shift/weekend differentials
Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues