Customer Success Manager

BlueCat

. Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed account list .

Posted 10/7/2026full-timeBelgrade • SerbiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within B2B SaaS, with a strong focus on customer engagement, proactive communication, and technical aptitude. Capable of translating technical capabilities into business outcomes while managing multiple customer relationships effectively.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceTechnical AptitudeDocumentation SkillsProduct Demonstrations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer EngagementLifecycle TouchpointsChurn Risk DetectionImplementation PlanningUsage Optimization

Soft Skills

Excellent Written CommunicationProactiveAccountableCustomer ObsessedCoachable

Tools & Technologies

TotangoSalesforceCRM Tooling

Industry Keywords

NetworkingDNSDHCPIPAMInfrastructure

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed account list
Deliver proactive lifecycle touchpoints, including onboarding confirmation, adoption checkpoints, and structured pre-renewal reviews
Respond to inbound customer needs within team coverage standards and see them through to resolution
Build credibility quickly with new stakeholders
Act as the internal voice of the customer and identify patterns across the customer pool
Guide customers on best practices, implementation planning, and usage optimization
Deliver product demonstrations to drive adoption and unlock new use cases
Collaborate with Support and Product teams to troubleshoot and resolve issues
Translate technical capabilities into customer-relevant business outcomes
Execute standardized success plays and contribute improvements based on field experience
Detect churn risk through health signals, usage decline, support friction, and stakeholder changes
Run pre-renewal reviews and prepare renewal-readiness information
Hand off renewals to the Renewals CSM with value, risks, stakeholders, and expansion context
Identify cross-sell and upsell opportunities and route them to Sales
Maintain rigorous account documentation and accurate data in Totango and Salesforce
Manage concurrent customer conversations and contribute to KPIs including coverage, response time, adoption, health score, and retention

Requirements

What you’ll need

2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS
Balance of technical aptitude and business acumen
Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset
Comfort serving many customers at once and prioritizing by signal rather than relationship history
Excellent written communication
Strong documentation habits and discipline about leaving a clean trail for teammates
Experience delivering demos and running structured customer conversations
Familiarity with CS and CRM tooling such as Totango or Salesforce
Proactive, driven, accountable, coachable, and customer obsessed

Benefits

Comp & perks

A Professional Development Budget
Dedicated Wellness Days and Wellness Week
A Lifestyle Spending Account
An Employee Recognition Program
Comprehensive benefits encompassing health, financial well-being, and overall wellness
Exceptional work environment, enriching employee programs, and company culture
Equal Opportunity Employer committed to inclusion and diversity