Customer Success Manager

BlueCat

. Serve customers across a shared portfolio from a prioritized queue .

Posted 10/13/2026full-timeRemote • United StatesJuniorMid-Level💰 $87,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within B2B SaaS, focusing on customer engagement, adoption strategies, and risk management. Proficient in utilizing tools like Totango and Salesforce to enhance customer outcomes and drive business results.

Highest-signal resume keywords

Customer Success ExperienceTechnical AptitudeDocumentation SkillsProduct Demonstration ExperienceB2B SaaS Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementTechnical SupportNetworkingDNSDHCPIPAMDocumentationProduct DemonstrationData Management

Soft Skills

Excellent Written CommunicationProactiveDrivenAccountableCustomer-Obsessed

Tools & Technologies

TotangoSalesforceCRM Tools

Industry Keywords

B2B SaaSCustomer EngagementChurn Risk ManagementCross-Sell OpportunitiesUp-Sell Opportunities

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Serve customers across a shared portfolio from a prioritized queue
Deliver proactive lifecycle touchpoints, including onboarding confirmation, adoption checkpoints, and pre-renewal reviews
Respond to inbound customer needs through resolution
Build credibility with new stakeholders
Represent the customer internally and identify portfolio-wide patterns
Guide customers on best practices, implementation planning, and usage optimization
Deliver product demonstrations to drive adoption and unlock use cases
Collaborate with Support and Product teams to troubleshoot and resolve issues
Translate technical capabilities into customer business outcomes
Execute standardized success plays and contribute improvements
Document customer outcomes and connect product adoption to business results
Detect churn risk and prepare renewal readiness assessments
Hand off renewals with value, risks, stakeholder, and expansion context
Identify cross-sell and up-sell opportunities and route them to Sales
Maintain rigorous account documentation and accurate data in Totango and Salesforce
Manage concurrent customer conversations
Contribute to KPIs including coverage, response time, adoption, health score, and retention

Requirements

What you’ll need

2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS
Balance of technical aptitude and business acumen
Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset
Comfort serving many customers at once and prioritizing by signal rather than relationship history
Excellent written communication
Strong documentation habits
Experience delivering demos and running structured customer conversations
Familiarity with CS and CRM tooling, such as Totango or Salesforce
Proactive, driven, accountable, coachable, and customer-obsessed

Benefits

Comp & perks

Medical, dental, and vision insurance
Tax advantaged accounts (HSA, FSA)
Annual Lifestyle Spending Account (LSA)
401(k) with company matching
Paid parental leave
Vacation, personal, and wellness days
Annual learning and development budget
Eligibility to participate in the company's annual bonus program
Discretionary bonus plan