Customer Service Advocate I

BlueCross BlueShield of South Carolina

. Provide prompt, accurate, thorough, and courteous responses to telephone, written, web, or walk-in customer inquiries .

Posted 11/4/2026full-timeRemote • Tennessee • United StatesJuniorMid-Level💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to effectively manage inquiries and complaints while maintaining accurate records. Proficient in using multiple computer systems and standard office equipment to enhance departmental productivity and quality.

Highest-signal resume keywords

Customer Service SkillsVerbal And Written Communication SkillsOrganizational SkillsProblem ResolutionComputer Operating Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer Operating SkillsWord Processing SoftwareSpreadsheet SoftwareDatabase SoftwareDocumentation Accuracy

Soft Skills

Human Relations SkillsGood Judgment SkillsAbility To Handle High Stress Situations

Tools & Technologies

Standard Office Equipment

Certifications & Qualifications

High School DiplomaAssociate Degree Preferred

Industry Keywords

Customer InquiriesComplaint ResolutionQuality Work InstructionsProductivity StandardsFraudulent Activity Reporting

About the role

Key responsibilities & impact

Provide prompt, accurate, thorough, and courteous responses to telephone, written, web, or walk-in customer inquiries
Research inquiries and initiate or process adjustments to resolve customer issues
Coordinate with other departments to resolve problems
Respond to, research, and assist with priority inquiries and special projects
Document inquiries accurately
Provide management with feedback regarding customer problems, questions, and needs
Maintain accurate records of complaints and customer comments
Recommend procedural and technical changes based on daily operations
Follow through on complaints until resolved or report them to management
Maintain knowledge of quality work instructions and company policies
Maintain departmental productivity, quality, and timeliness standards
Identify and report or refer suspected fraudulent activity and system errors

Requirements

What you’ll need

High School Diploma or equivalent
Excellent verbal and written communication skills
Strong human relations and organizational skills
Ability to handle high stress situations
Good judgment skills
Strong customer service skills
Ability to learn and operate multiple computer systems effectively and efficiently
Basic computer operating skills
Ability to use standard office equipment
Must have lived in the US for at least three out of the last five years for applicable CMS residency requirements
Associate Degree preferred
2 years of customer service or call center experience preferred
Knowledge of word processing, spreadsheet, and database software preferred
Must work Monday-Friday, 40 hours per week
Must be available for scheduled training hours and regular work schedule in Central Time

Benefits

Comp & perks

Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more
Six weeks of initial training
Diverse and inclusive workplace with opportunities to develop skills and advance careers
Reasonable accommodations for disabilities, pregnancy-related conditions, and sincerely held religious beliefs