Customer Service Advocate I

. Provide prompt, accurate, thorough, and courteous responses to customer inquiries .

Posted 10/7/2026full-timeRemote • Tennessee • United StatesJuniorMid-Level💰 $18 - $21 per hourWebsite

Key responsibilities & impact

Provide prompt, accurate, thorough, and courteous responses to customer inquiries
Respond to telephone, written, web, or walk-in inquiries and accurately document them
Initiate or process adjustments and perform research to resolve inquiries
Coordinate with other departments to resolve problems
Respond to, research, and assist with priority inquiries and special projects
Provide management with feedback regarding customer problems, questions, and needs
Maintain accurate records of complaints and customer comments and recommend changes
Follow through on complaints until resolved or report them to management as needed
Maintain knowledge of quality work instructions and company policies
Assist with process improvements by recommending changes in procedures and techniques
Maintain departmental productivity, quality, and timeliness standards
Identify and report or refer suspected fraudulent activities and system errors to appropriate departments

What you’ll need

High School Diploma or equivalent
Excellent verbal and written communication skills
Strong human relations and organizational skills
Ability to handle high stress situations
Good judgment skills
Strong customer service skills
Ability to learn and operate multiple computer systems effectively and efficiently
Basic computer operating skills
Standard office equipment
Preferred: Associate Degree
Preferred: 2 years of customer service or call center experience
Preferred: Knowledge of word processing, spreadsheet, and database software
Full-time availability, 40 hours/week, Monday-Friday
Ability to work training hours of 7:30am-4pm CST for six weeks and normal hours of 8:30-5pm CST

Comp & perks

Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more
Diverse and inclusive workplace
Reasonable accommodations for individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs