Senior Client Advocate

BlueCross BlueShield of South Carolina

. Serve as the central point of contact for contract-related issues .

Posted 11/6/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client relationship management and strategic consultancy skills, with a focus on delivering tailored solutions that enhance business efficiency and growth. Proficient in managing multiple projects, analyzing business needs, and ensuring high-quality delivery of IT solutions.

Highest-signal resume keywords

Client Relationship ManagementIT Project ManagementBusiness AnalysisStrategic ThinkingMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisIT Project ManagementProcess ImprovementClient ManagementAnalytical SkillsTechnical KnowledgeNegotiation SkillsPresentation SkillsProblem-Solving SkillsConflict Resolution Skills

Soft Skills

Exceptional Communication SkillsLeadership SkillsTeamwork SkillsCustomer-Focused StyleService Orientation

Certifications & Qualifications

Bachelor's DegreeAssociate Degree with Relevant Experience

Industry Keywords

Information SystemsHealthcare ClaimsBusiness ProcessesService Level AgreementsCustomer SatisfactionTechnology TrendsMultidisciplinary TeamsOperational EfficiencyInnovationCost Reduction

About the role

Key responsibilities & impact

Serve as the central point of contact for contract-related issues
Manage incoming client requests and route them to appropriate support areas
Establish, build, and maintain sustainable client relationships
Coordinate with client organizations at strategic, tactical, and operational levels
Identify opportunities for innovation, cost reduction, improved efficiency, and solutions to business challenges
Act as a liaison between I/S and leadership for assigned business units
Ensure proposed system, software, and hardware solutions support business growth through effective technology use
Participate in staff training and development
Assist department managers with day-to-day departmental operations
Manage customer needs and requirements from initial requirements through final implementation
Define business needs, set priorities, prepare work/audit requests and estimates, negotiate authorization and dates, and track delivery
Monitor service levels, SLAs, metrics, customer satisfaction, and I/S performance
Provide strategic consultancy and quality oversight for project work, ensuring on-time, on-budget, high-quality delivery
Identify and market products and services that address customer needs; develop tailored customer-focused solutions
Research industry trends and new technologies, evaluate requests and proposals, and communicate customer needs to the I/S organization

Requirements

What you’ll need

Bachelor's degree required
Alternatively, an associate degree plus an extra 2 years of job-related work experience for a total of 9 years of required work experience, or 11 total years of required work experience
7 years of I/T related experience, including client relationship management, I/S marketing, and process/product improvement
Exceptional verbal and written communication skills with an assertive yet customer-focused style
Strong leadership and teamwork skills, with the ability to communicate with all management levels
Strong technical knowledge, analytical skills, and conceptual skills
Understanding of information systems, business processes, and key business-unit and organizational success drivers and measures
Knowledge of company business practices and direction, assigned business-area products, and processes
Understanding of technological trends used to bring solutions to business units
Strong business analysis experience across multiple lines of business
Strong line-of-business experience working closely with I/T in system development and implementation
Competency in strategic thinking, client management, relationship building/management, and service orientation
Competency in managing resources to meet goals and manage multiple projects
Participation on multidisciplinary, high-performance work teams
Ability to negotiate terms and scope-of-work documents
Ability to prepare and present formal presentations
Effective problem-solving and conflict-resolution skills
Microsoft Office proficiency
Prior IT project management, IT business analysis, IT account management, IT solutions, IT operations, or similar experience preferred
Knowledge of commercial healthcare claims preferred
This position is not eligible for sponsorship now or in the future

Benefits

Comp & perks

Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more