Service Consultant

BlueCross BlueShield of South Carolina

. Facilitate the service model for large group accounts .

Posted 11/11/2026full-timeColumbia • South Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and employee benefits, with a strong focus on customer service, analytical skills, and effective communication. Proficient in developing educational materials and conducting presentations to enhance employee understanding of benefits.

Highest-signal resume keywords

Account Management ExperienceCustomer Service SkillsAnalytical SkillsPresentation SkillsKnowledge of Employee Benefit Law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Payment Policy KnowledgeBenefits Financing FormulasTrend AnalysisReport CreationEmployee Benefit Knowledge

Soft Skills

Effective CommunicationGood JudgmentOrganizational SkillsCritical ThinkingDiscretion with Confidential Information

Tools & Technologies

Microsoft Office Proficiency

Industry Keywords

Employee BenefitsGroup AccountsOpen EnrollmentClient RelationsService Model

About the role

Key responsibilities & impact

Facilitate the service model for large group accounts
Serve as primary contact to assigned groups
Address employee inquiries, track inquiries for trends and analysis, and develop improvements to the group service model
Work directly with group executive management to achieve high satisfaction
Make recommendations on modifications to contracted benefits based on trend analysis
Attend weekly meetings with group executives to address outstanding issues
Address sensitive employee issues according to the summary plan document
Promote benefits and reeducate groups on benefits
Conduct on-site open enrollment meetings presenting new benefit plans and product changes
Conduct individual meetings to assist members in benefit selection
Create educational materials and educate employees through on-site demonstrations and presentations, including self-service tools
Maintain current knowledge of contracts and claims payment policies and procedures
Create reports to monitor, track, and trend account inquiries
Interact with Key Account Executive and internal operational areas to address matters affecting the group
Travel between buildings and to multiple client locations, in and out of town

Requirements

What you’ll need

Bachelor’s degree required
Bachelor’s degree may be substituted with 4 years of job-related work experience, or an Associate's degree and 2 years of job-related work experience
4 years of experience in account management, claims, membership, customer service, and/or other job-related work experience
Comprehensive knowledge of products, procedures, systems, and claims payment policy
Fundamental understanding of employee benefit law and regulations
Fundamental understanding of benefits financing formulas/reports
Good judgment
Effective customer service, presentation, and organizational skills
Demonstrated verbal and written communication skills
Analytical or critical thinking skills
Ability to handle confidential or sensitive information with discretion
Microsoft Office proficiency
Sponsorship is not available now or in the future
Working knowledge of products purchased through accounts preferred

Benefits

Comp & perks

Subsidized health plans, dental and vision coverage
401K retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Wellness program and healthy lifestyle premium discount
Tuition assistance
Service recognition
Employee Assistance
Discounts on movies, theaters, zoos, theme parks and more
Opportunity to develop skills, advance careers and contribute to company growth