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Care Coordinator
BlueCross BlueShield of Tennessee. Partner with members and families to identify supports and direct services for health, employment, independent living, and community living goals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in assessing and addressing members' health, employment, and independent living needs through effective collaboration with clinical and social support teams. Holds a valid nursing or social work license and possesses strong customer service, communication, and organizational skills.
Highest-signal resume keywords
Registered Nurse LicenseMaster's in Social WorkClinical ExperienceCustomer Service SkillsTime Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical AssessmentHome VisitsService AuthorizationBehavioral Health SupportFunctional Needs Assessment
Soft Skills
Interpersonal SkillsOrganizational SkillsCommunication Skills
Tools & Technologies
Microsoft OfficeEmail
Certifications & Qualifications
Active LCSW LicenseActive LMSW LicenseActive LAPSW License
Industry Keywords
Community LivingIndependent LivingHealth ServicesBehavioral HealthLong-Term Services
About the role
Key responsibilities & impact- Partner with members and families to identify supports and direct services for health, employment, independent living, and community living goals
- Collaborate with clinical and social support colleagues to address members’ physical, behavioral health, and long-term service needs
- Conduct thorough, objective face-to-face home or community visits
- Assess members’ physical, behavioral, functional, psychosocial, financial, employment, and independent-living needs
- Use authorization criteria to approve appropriate home- and community-based services
- Confirm authorized services are delivered and members’ needs are met
- Manage requests and demands from internal and external stakeholders
- Travel to members’ homes for visits
Requirements
What you’ll need- 3 years of experience in a clinical setting
- 2 years of clinical experience required
- Registered nurse with an active license in Tennessee, or an active license in the employee’s state of residence if participating in the Nurse Licensure Compact Act
- Alternatively, Master’s in Social Work with an active unrestricted LCSW, LMSW, or LAPSW license
- Exceptional customer service skills
- Must live within Shelby County, Tennessee
- Available for an 8:00am–5:00pm EST schedule
- Valid driver’s license
- TB Skin Test applies to coordinators working in the field
- Basic Microsoft Office and email skills
- Effective time management skills
- Excellent oral and written communication skills
- Strong interpersonal and organizational skills
- Must meet BCBST Driver Safety Program requirements when routinely operating a company, personal, or rental vehicle, including valid driver’s license, compliant auto insurance, and acceptable motor vehicle record
- Must complete a digital literacy assessment
- Various immunizations and/or associated medical tests may be required
Benefits
Comp & perks- Option to work a compressed work week after 1 year, upon management approval
- No on-call schedule
- Various immunizations and/or associated medical tests may be required for this position