CHOICES Supervisor – Middle Grand Region

BlueCross BlueShield of Tennessee

. Lead, mentor, and support a geographically dispersed team of Care Coordinators serving CHOICES members throughout Middle Tennessee .

Posted 9/29/2026full-timeRemote • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and mentoring capabilities while overseeing care coordination operations, ensuring compliance with health care guidelines, and effectively managing diverse teams. Proficient in conducting root cause analysis and coordinating multiple projects to enhance service delivery and member support.

Highest-signal resume keywords

Supervisory ExperienceHealth Insurance ExperienceRoot Cause AnalysisMicrosoft Office ProficiencyRegistered Nurse License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause AnalysisProject CoordinationPerformance ManagementClinical GuidanceOperational Improvement

Soft Skills

Excellent Communication SkillsInterpersonal SkillsOrganizational Skills

Tools & Technologies

Microsoft Office

Certifications & Qualifications

Registered Nurse LicenseMaster's in Social Work License

Industry Keywords

Managed CareCare CoordinationRegulatory ComplianceQuality MetricsHealth Care Professionals

About the role

Key responsibilities & impact

Lead, mentor, and support a geographically dispersed team of Care Coordinators serving CHOICES members throughout Middle Tennessee
Oversee daily operations and provide clinical and operational guidance
Monitor staff performance, quality metrics, documentation standards, utilization benchmarks, and regulatory compliance
Ensure members receive needed support and services to remain safely in their homes or nursing facilities
Provide hands-on guidance for complex, high-profile, and escalated member situations
Collaborate with providers, nursing facilities, community partners, and internal departments to address member needs and service gaps
Coach and develop staff through training, case consultation, and performance management
Assist with workforce planning, onboarding, workload balancing, and operational improvement initiatives
Complete reports, audits, and deliverables accurately and on time
Provide direct support during member crises, challenging family interactions, and critical care coordination situations
Supervise, direct, and evaluate diverse health care professionals
Communicate and mentor care coordination team members to ensure policies, procedures, and long-term and home- and community-based care guidelines are followed
Periodically carry a caseload of members when required by census fluctuations or staffing coverage
Travel throughout the Middle Tennessee region as business needs dictate

Requirements

What you’ll need

3 years supervisory experience required
2 years of experience in the health insurance/managed care field required
Ability to conduct root cause analysis, plan, organize and coordinate multiple projects
Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
Excellent oral and written communication skills
Strong interpersonal and organizational skills
Valid driver's license
Registered nurse with an active license in Tennessee or an active license in the applicant's state of residence if participating in the Nurse Licensure Compact Act; or Master's in Social Work with an active unrestricted license
90% day travel required
Must be able to manage direct member responsibilities while maintaining leadership oversight
Must be able to balance multiple priorities and respond to changing business needs

Benefits

Comp & perks

Employee may be required to participate in Runzhimer Program (auto reimbursement plan)
Various immunizations and/or associated medical tests may be required for this position