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Client Engineer
BlueCross BlueShield of Tennessee. Analyze, design, develop, document, and implement complex solutions for end-user computing systems .
Tech Stack
Tools & technologiesCitrixServiceNow
About the role
Key responsibilities & impact- Analyze, design, develop, document, and implement complex solutions for end-user computing systems
- Provide highly available software distribution and patch management
- Monitor performance and maintain system stability
- Support and ensure reliability of deployed technologies, systems, and processes according to established procedures and industry best practices
- Develop software packages and deployment scripts
- Support Windows 11 environments and remediate workstation vulnerabilities
- Troubleshoot Microsoft Intune, Company Portal, and deployment issues
- Participate in maintenance and upgrades outside business hours and an on-call rotation
Requirements
What you’ll need- Experience developing and deploying software packages for Windows 11 environments
- Hands-on experience with Microsoft Intune, including building application packages and troubleshooting deployments
- Experience with PowerShell, PSADT, AdminStudio, and system scripting
- Experience troubleshooting Windows 11, Intune, and Company Portal issues
- Understanding of application packaging and automated software deployment
- Preferred: Experience with Patch My PC and vulnerability management tools such as Qualys
- Preferred: Knowledge of certificates, application signing, and Microsoft AppLocker
- Preferred: Experience managing Intune policies
- Preferred: Experience with Citrix XenApp or other application virtualization solutions
- Preferred: Experience with Nexthink or NinjaOne for remote desktop environments
- Preferred: Experience supporting developer communities
- Preferred: Experience with ServiceNow, change management, and ticketing
- Preferred: Scrum experience and/or relevant technical or ITIL certifications
- Bachelor's degree in Computer Information Systems or a related field, or commensurate professional experience, required
- 3 years of experience in Information Technology required
- Knowledge of infrastructure technologies including workstations, networking, storage, virtualization, and integration between these systems
- Must be willing to adjust schedule for maintenance and upgrades outside business hours and participate in an on-call rotation
- Sponsorship is not available for this role
Benefits
Comp & perks- Remote, work-from-home position
- Employee position