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Commercial Customer Service Trainee
BlueCross BlueShield of Tennessee. Receive, investigate, and resolve all customer inquiries in a timely and accurate manner .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to resolve inquiries efficiently and effectively. Proficient in Microsoft Office and capable of managing time and communication in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceMicrosoft Office ProficiencyProblem-Solving SkillsInterpersonal SkillsTime Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Inquiry ResolutionTechnical SkillsDocumentation SkillsChat CommunicationPhone CommunicationEmail CommunicationTEAMS Communication
Soft Skills
Oral Communication SkillsWritten Communication SkillsOrganizational SkillsIndependent Decision-MakingTeam Collaboration
Tools & Technologies
Enterprise-AI Tools
Industry Keywords
Healthcare Customer ServiceInsurance Customer ServiceCall Center ExperienceRetail Customer ServiceCustomer-Facing Environment
About the role
Key responsibilities & impact- Receive, investigate, and resolve all customer inquiries in a timely and accurate manner
- Handle customer service inquiries and problems via telephone
- Clearly document all customer communication
- Interact through Chat, Phone, E-mail, and TEAMS
- Educate callers to ensure resolution is achieved on first contact
- Use Enterprise-AI approved tools to uncover opportunities for improvement and drive greater efficiencies
- Participate in mandatory training and maintain mandatory attendance
- Adhere to assigned schedules and accommodate rotating shifts
- Work overtime as required
Requirements
What you’ll need- High School Diploma or equivalent
- 1 year of experience in a customer service support role is required
- Experience with customer service in healthcare, insurance, call center, retail, or another customer-facing environment
- Experience receiving, investigating, and resolving customer inquiries
- Strong technical skills
- Must be able to pass required testing
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Exceptional time management skills
- Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
- Independent, sound decision-making and problem-solving skills
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
- Sponsorship is not available for this role
- If current employee with the company, must meet minimum performance expectations
Benefits
Comp & perks- Full-time employment
- Remote work arrangement
- Training provided for 22 weeks
- Opportunities for growth and development