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Customer Service Trainee – Dental
BlueCross BlueShield of Tennessee. Receive, investigate, and resolve customer inquiries timely and accurately .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to resolve inquiries effectively and efficiently. Proficient in Microsoft Office and possesses excellent communication, organizational, and time management skills.
Highest-signal resume keywords
Customer Service ExperienceProficient In Microsoft OfficeStrong Technical SkillsProblem-Solving SkillsTime Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Inquiry ResolutionTechnical SkillsDocumentation SkillsTyping SkillsIndependent Decision-Making
Soft Skills
Oral Communication SkillsWritten Communication SkillsInterpersonal SkillsOrganizational SkillsTeam Collaboration
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointTEAMS
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Customer Service SupportHealthcareCall CenterRetailCustomer-Facing Environment
About the role
Key responsibilities & impact- Receive, investigate, and resolve customer inquiries timely and accurately
- Handle customer service inquiries and problems via telephone
- Clearly document all customer communication
- Interact through Chat, Phone, E-mail, and TEAMS
- Educate callers to achieve resolution on first contact
- Complete approximately 22 weeks of training beginning December 7th
- Work assigned rotating Monday-to-Friday shifts after training, between 8:00 a.m. and 6:00 p.m. ET
- Work overtime as required
Requirements
What you’ll need- High School Diploma or equivalent
- 1 year of experience in a customer service support role is required
- Customer service experience in healthcare (including Dental), insurance, call center, retail, or another customer-facing environment
- Experience receiving, investigating, and resolving customer inquiries using strong technical skills
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Exceptional time management skills
- Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment
- Independent, sound decision-making and problem-solving skills
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
- Must be able to pass required testing
- Participation and attendance are mandatory
- Flexibility due to rotating schedules and adherence to assigned schedules
- Ability to work overtime as required
- Sponsorship is not available for this role
Benefits
Comp & perks- Full-time remote work
- Approximately 22 weeks of training
- Opportunities for growth and development