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ECF Choices Support Coordinator
BlueCross BlueShield of Tennessee. Support members’ physical, behavioral, and social health and well-being .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting members' physical, behavioral, and social health through effective case management and service coordination. Proficient in developing Person-Centered Plans and collaborating with multidisciplinary teams to meet diverse member needs.
Highest-signal resume keywords
Registered Nurse (RN)Certified Developmental Disabilities Nurse (CDDN)Qualified Developmental Disabilities Professional (QDDP)Case Management ExperienceMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Person-Centered PlanningIntake and AssessmentService Provision MonitoringHome and Community-Based Services AuthorizationDigital Literacy Assessment
Soft Skills
Excellent Communication SkillsStrong Interpersonal SkillsOrganizational SkillsProblem-Solving AbilityAbility to Work Independently
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Certifications & Qualifications
Developmental Disabilities Nurse (DDC)Licensed Master Social Worker (LMSW)Licensed Clinical Social Worker (LCSW)
Industry Keywords
Healthcare Industry1915(c) HCBS WaiverPersonal Outcome MeasuresBehavioral HealthSocial Support Services
About the role
Key responsibilities & impact- Support members’ physical, behavioral, and social health and well-being
- Assist members in finding and maintaining competitive, integrated employment
- Navigate challenging relationships to ensure members receive necessary services
- Perform intake, enrollment, and ongoing assessments
- Develop and maintain Person-Centered Plans
- Monitor and maintain overall service provision
- Partner with members and families to identify supports and direct services for health, employment, and independent or community living goals
- Collaborate with clinical and social support colleagues to meet members’ physical, behavioral health, and long-term service needs
- Conduct thorough, objective face-to-face visits and assess members’ physical, behavioral, functional, psychosocial, financial, employment, and independent-living needs
- Apply criteria to authorize appropriate home- and community-based services
- Confirm authorized services are provided and members’ needs are met
- Work an 8:00 a.m.–5:00 p.m. schedule with no on-call responsibility
- Travel to members’ homes in the Greene, Hamblen, and Jefferson County area
Requirements
What you’ll need- RN with preference for current Developmental Disabilities Nurses Association certification as a Certified Developmental Disabilities Nurse (CDDN) for RNs or Developmental Disabilities Nurse (DDC) for LPNs, as applicable
- Or B.S. in social work, nursing, education, human service, health care profession, or another related field
- Or meet the federal requirements for a Qualified Developmental (or Intellectual) Disabilities Professional (QDDP or QIDP)
- Or, in lieu of a degree, 5+ years’ experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver and completion of Personal Outcome Measures Introduction and Assessment Workshop trainings established by the Council on Quality and Leadership
- Licensed Master Social Worker or Licensed Clinical Social Worker preferred
- 2 years of experience in the healthcare industry or an operations-type environment required
- Valid driver's license
- Various immunizations and/or associated medical tests may be required
- Ability to work independently with minimal supervision or in a team environment
- Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- Ability to solve problems and manage multiple assignments with critical deadlines
- Organized, reliable, and able to manage multiple tasks
- Excellent oral and written communication skills
- Strong interpersonal and organizational skills
- Digital literacy assessment required
- Employees who routinely operate a company, personal, or rental vehicle must maintain a valid driver's license, comply with auto insurance requirements, and maintain an acceptable motor vehicle record
Benefits
Comp & perks- Mileage is reimbursed for travel to members’ homes
- No on-call schedule
- Full-time employee position