ECF Choices Support Coordinator, Cumberland, Roane, Morgan, Blount County

BlueCross BlueShield of Tennessee

. Support members’ physical, behavioral, and social health and well-being .

Posted 10/7/2026full-timeRemote • Tennessee • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and maintaining Person-Centered Plans while providing comprehensive assessments of members' needs. Proficient in collaborating with clinical and social support teams to ensure effective service delivery and support for members' health and well-being.

Highest-signal resume keywords

Registered Nurse (RN)Certified Developmental Disabilities Nurse (CDDN)Licensed Master Social Worker (LMSW)Qualified Developmental Disabilities Professional (QDDP)Microsoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Intake and EnrollmentOngoing AssessmentsPerson-Centered PlanningHome- and Community-Based Services AuthorizationDigital Literacy Assessment

Soft Skills

Strong Oral CommunicationStrong Written CommunicationInterpersonal SkillsOrganizational SkillsProblem-Solving Ability

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

Developmental Disabilities Nurse (DDC)Personal Outcome Measures Introduction and Assessment Workshop

Industry Keywords

Healthcare Industry1915(c) HCBS WaiverSupport CoordinationCase ManagementIntegrated Employment

About the role

Key responsibilities & impact

Support members’ physical, behavioral, and social health and well-being
Assist members in finding and maintaining competitive, integrated employment
Navigate challenging relationships to ensure members receive necessary services
Perform intake, enrollment, and ongoing assessments
Develop and maintain Person-Centered Plans
Monitor and maintain overall service provision
Partner with members and families to identify needed supports and direct services aligned with personal goals
Collaborate with clinical and social support colleagues to meet members’ physical, behavioral health, and long-term service needs
Conduct thorough, objective face-to-face visits and assess members’ physical, behavioral, functional, psychosocial, financial, employment, and independent-living needs
Apply criteria to authorize appropriate home- and community-based services and confirm services are delivered and members’ needs are met
Travel to members’ homes across the Cumberland, Roane, Morgan, and Blount County area

Requirements

What you’ll need

RN with preference for current Developmental Disabilities Nurses Association certification as a Certified Developmental Disabilities Nurse (CDDN) for RNs or Developmental Disabilities Nurse (DDC) for LPNs
Or B.S. in social work, nursing, education, human service, health care profession, or another related field
Licensed Master Social Worker or Licensed Clinical Social Worker preferred
Or meet federal requirements for a Qualified Developmental Disabilities Professional (QDDP or QIDP)
Or, in lieu of a degree, 5+ years’ experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver, plus completed Personal Outcome Measures Introduction and Assessment Workshop trainings
2 years of experience in the healthcare industry or an operations-type environment required
Valid driver's license
Various immunizations and/or associated medical tests may be required
Digital literacy assessment required
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
Ability to work independently with minimal supervision or in a team environment
Problem-solving ability and capacity to manage multiple assignments with critical deadlines
Strong oral and written communication skills
Strong interpersonal and organizational skills
Ability to be organized, reliable, and manage multiple tasks
For routine vehicle use: valid driver’s license, compliant auto insurance, and acceptable motor vehicle record
Availability for an 8:00am–5:00pm schedule

Benefits

Comp & perks

Mileage reimbursement for travel to members’ homes
Full-time employment
No on-call schedule
Opportunity to positively impact individuals with intellectual and developmental disabilities
Training and professional development through required Personal Outcome Measures Introduction and Assessment Workshop trainings, where applicable