ECF Support Coordinator

BlueCross BlueShield of Tennessee

. Support members’ physical, behavioral, and social health and well-being .

Posted 10/8/2026full-timeRemote • Tennessee • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and maintaining Person-Centered Plans while effectively collaborating with clinical and social support teams to address members' diverse health and service needs. Proficient in conducting assessments and navigating complex relationships to ensure members receive necessary services for independent living and employment.

Highest-signal resume keywords

RN LicenseB.S. in Social Work5+ Years as Support CoordinatorCDDN CertificationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Person-Centered PlanningIntake and EnrollmentAssessment and EvaluationHome and Community-Based ServicesDigital LiteracyProblem-SolvingOrganizational Skills

Soft Skills

Excellent Communication SkillsInterpersonal SkillsReliabilityStrong Work Ethic

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

CDDN CertificationDDC CertificationLicensed Master Social WorkerLicensed Clinical Social Worker

Industry Keywords

Healthcare Industry1915(c) HCBS WaiverSupport CoordinationCase ManagementPersonal Outcome Measures

About the role

Key responsibilities & impact

Support members’ physical, behavioral, and social health and well-being
Assist members in finding and maintaining competitive, integrated employment
Navigate challenging relationships to ensure members receive necessary services
Perform intake, enrollment, and ongoing assessments
Develop and maintain Person-Centered Plans
Monitor and maintain overall service provision
Partner with members and families to identify supports and direct services supporting health, employment, and independent or community living
Collaborate with clinical and social support colleagues to address members’ physical, behavioral health, and long-term service needs
Conduct thorough, objective face-to-face visits and assess members’ physical, behavioral, functional, psychosocial, financial, employment, and independent-living needs
Apply criteria to authorize appropriate home- and community-based services and confirm services are provided and members’ needs are met
Travel throughout Sumner County to members’ homes

Requirements

What you’ll need

RN; or B.S. in social work, nursing, education, human service, health care profession, or related field; or meet federal QDDP/QIDP requirements
In lieu of a degree: 5+ years’ experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver, plus completed Personal Outcome Measures Introduction and Assessment Workshop trainings
2 years of experience in the healthcare industry or an operations-type environment required
Current CDDN certification preferred for RNs, or DDC certification for LPNs, as applicable
Licensed Master Social Worker or Licensed Clinical Social Worker preferred
Valid driver's license
Various immunizations and/or associated medical tests may be required
Digital literacy assessment required
Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
Ability to work independently or in a team environment
Problem-solving ability and capacity to manage multiple assignments with critical deadlines
Organization, reliability, strong work ethic, and ability to manage multiple tasks
Excellent oral and written communication skills
Strong interpersonal and organizational skills
Drivers operating a vehicle for company business must comply with the BCBST Driver Safety Program, including valid license, auto insurance compliance, and acceptable motor vehicle record
Ideal candidates live in Sumner County or within 35 miles

Benefits

Comp & perks

Mileage reimbursement for travel to members’ homes
8:00am–5:00pm schedule with no on-call requirement
Employee position
Equal-opportunity employment practices