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Insurance Advisor
BlueCross BlueShield of Tennessee. Provide first-contact resolution for member service inquiries at consumer centers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in member service inquiries, claims clarification, and enrollment support for health insurance products. Proficient in community engagement and education on Marketplace products, with a strong focus on customer service and problem-solving.
Highest-signal resume keywords
Medicare Certification (AHIP)Certification to Sell Qualified Health PlansActive TN Life and Health LicenseCustomer Service ExperienceBilingual Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ResearchPlan Selection AssistancePremium Payment SupportCommunity Resource EducationConsumer Engagement CampaignsEnrollment Support via Healthcare.govSales of Health Insurance PlansDecision-Making SkillsProblem-Solving Skills
Soft Skills
Communication SkillsFlexibilityWillingness to Travel
Tools & Technologies
AI-Enabled Tools
Certifications & Qualifications
Medicare Certification (AHIP)Certification to Sell Qualified Health PlansActive TN Life and Health License
Industry Keywords
Marketplace ProductsConsumer CentersCommunity EngagementSenior Markets ProductsHealth Insurance
About the role
Key responsibilities & impact- Provide first-contact resolution for member service inquiries at consumer centers
- Explain benefits and research and clarify claims
- Assist members with plan selection, member tools and resources, premium payments, and community resources
- Educate consumers on Marketplace products through informational meetings
- Support one-on-one enrollment via healthcare.gov
- Sell health, life, dental, vision, accident, and hospital indemnity insurance plans
- Develop and execute targeted engagement campaigns with community leaders, business owners, retirement communities, nursing homes, and minority groups
- Drive consumer center traffic and community engagement
- Use AI-enabled tools responsibly to support everyday work
Requirements
What you’ll need- High School Diploma or equivalent
- 3 years of experience in a Support function or Customer Service required
- Medicare Certification (AHIP) to sell Senior Markets Products required, or must obtain within 90 days from hire, and maintain annually
- Certification to sell Qualified Health Plans required, or must obtain within 90 days from hire, and maintain annually
- Active TN Life and Health license required at hire, or must obtain within 90 days from hire
- Ability to work flexible hours
- Proven decision-making and problem-solving skills
- Must be willing to work weekends and/or take 24-hour call
- Bilingual skills are a plus
- Must be willing to travel 100% across the state; position is 100% market based
Benefits
Comp & perks- Employee position with BCBST BlueCross BlueShield of Tennessee, Inc.
- Training and promotion opportunities
- Use of AI-enabled tools supported by proven workflows, templates, and policies