Medicare Products Document Specialist

BlueCross BlueShield of Tennessee

. Manage the end-to-end process for creation and fulfillment of the annual member mailing, ensuring benefit information is accurate and delivered within designated deadlines .

Posted 11/6/2026full-timeRemote • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing member communications and compliance within the healthcare industry, particularly with Medicare products. Proficient in research, process improvement, and effective communication with external vendors.

Highest-signal resume keywords

Medicare Products ExperienceCMS Regulations ResearchProcess Improvement MindsetMicrosoft Office ProficiencyHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Research SkillsWritten CommunicationOrganizational SkillsCompliance ReviewProcess ImprovementProject ManagementData AnalysisVendor CommunicationCreative Problem SolvingRegulatory Interpretation

Soft Skills

Interpersonal SkillsTeam PlayerIndependent WorkAdaptabilityCommunication Skills

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

HealthcareMedicareComplianceMarketingCommunicationsProduct StrategyOperationsPharmacyRegulatory DocumentsMember Materials

About the role

Key responsibilities & impact

Manage the end-to-end process for creation and fulfillment of the annual member mailing, ensuring benefit information is accurate and delivered within designated deadlines
Serve as department liaison with Product Strategy, Operations, Pharmacy, and Compliance regarding plan design and administrative changes
Research and interpret regulations impacting the company's Medicare plans
Ensure compliance with governing bodies
Implement and improve procedures for handling plan materials and regulatory documents for members or potential customers
Analyze causes of difficulties and make changes as needed
Communicate regularly with external vendors
Identify opportunities to improve processes, including creative uses of AI to make day-to-day work more efficient

Requirements

What you’ll need

Background in Marketing, Communications, or Business
Experience with Medicare products and the healthcare industry
Experience researching and interpreting CMS regulations
Strong research, written communication, and organizational skills
Experience reviewing marketing or member materials for compliance
Comfort communicating and building relationships with external vendors
Creative, process-improvement mindset, including an interest in using AI to make day-to-day work more efficient
Bachelor's Degree or equivalent work experience required
Equivalent experience is defined as 4 years of professional work experience in a corporate environment
5 years of experience in the healthcare industry required
3 years of experience with Medicare products required
Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability
Must be a team player, be organized and handle multiple projects
Excellent oral and written communication skills
Strong interpersonal and organizational skills
Sponsorship is not available for this role

Benefits

Comp & perks

Fully remote position
Employee position