Membership Admin Account Specialist

BlueCross BlueShield of Tennessee

. Implement filing and documentation procedures .

Posted 10/16/2026full-timeRemote • Tennessee • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Medicare enrollment processing and membership operations, ensuring data accuracy and compliance with regulations while effectively communicating with cross-functional teams and stakeholders.

Highest-signal resume keywords

Medicare Enrollment RegulationsHealthcare Industry ExperienceMicrosoft Office ProficiencyOral And Written Communication SkillsDetail-Oriented And Customer-Focused

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Filing ProceduresDocumentation ProceduresPolicy ProcessingData Accuracy MaintenanceIssue Resolution

Soft Skills

Interpersonal SkillsOrganizational SkillsCollaborationProblem-Solving

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Membership OperationsQuality StandardsCustomer ServiceOperational Initiatives

About the role

Key responsibilities & impact

Implement filing and documentation procedures
Maintain physical and electronic files accurately and currently
Communicate with underwriters, agents, loss control specialists, and other partners regarding policy and case information
Use information to improve services, anticipate and prevent problems, and suggest improvements
Meet assigned quality and workload expectations
Implement procedure revisions or improvements as necessary
Meet production, timeliness, and quality standards
Process assigned policies and cases according to department procedures
Respond to complaints and inquiries
Identify and resolve difficulties in membership and benefits services
Support Medicare enrollment processing, eligibility maintenance, issue resolution, and operational initiatives
Analyze account-related issues and maintain membership data accuracy and integrity

Requirements

What you’ll need

High School Diploma or equivalent
1 year of experience in the healthcare industry required
Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
Proficient oral and written communication skills
Proficient interpersonal and organizational skills
Comfortable working independently while maintaining strong collaboration with cross-functional teams
Thorough understanding of Medicare enrollment regulations and membership operations
Detail-oriented and customer-focused

Benefits

Comp & perks

Remote work arrangement
Monday-Friday schedule
Standard business hours
Tools and resources to succeed
Growth opportunities
Creativity and continuous learning