Sales Support Agent

BlueCross BlueShield of Tennessee

. Support day-to-day sales activities by providing information and assistance to customers, brokers, and internal organizations .

Posted 10/12/2026full-timeRemote • Tennessee • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a solid understanding of insurance products, particularly in Medicare and Marketplace environments. Proficient in managing inquiries, resolving issues, and conducting customer satisfaction surveys while effectively communicating with diverse stakeholders.

Highest-signal resume keywords

Customer Service Support ExperienceMedicare KnowledgeCommercial Operations ExperienceMicrosoft Office ProficiencyInsurance Product Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceContract AdministrationCross-SellingInquiry ResolutionDocumentationInsurance Knowledge

Soft Skills

Oral CommunicationWritten CommunicationInterpersonal SkillsOrganizational SkillsTeam Collaboration

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

MedicareMarketplaceCommercial OperationsCustomer Satisfaction SurveysBenefitsEligibilityBilling

About the role

Key responsibilities & impact

Support day-to-day sales activities by providing information and assistance to customers, brokers, and internal organizations
Receive, investigate, and resolve inquiries timely and accurately
Clearly document all communications
Answer basic inquiries and resolve routine product and service problems via calls, email, or internet chat
Conduct periodic and regular customer satisfaction and cross-selling surveys
Perform contract administration support and resolve contract-related issues
Develop new prospects, establish customers, and identify opportunities to introduce products and services
Handle broker customer service inquiries and problems regarding benefits, eligibility, and billing

Requirements

What you’ll need

High School Diploma or equivalent
2 years of experience in a customer service support role required
Experience in customer service, Medicare, and/or Marketplace
Experience in Commercial Operations highly preferred
Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
Proficient oral and written communication skills
Proficient interpersonal and organizational skills
Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment
Capability to handle large volumes of work
Solid consultative understanding of insurance products
Ability to communicate health insurance knowledge and how it applies to member utilization
Must be willing to work flexible/rotating schedules as business needs arise

Benefits

Comp & perks

Remote work arrangement
Employee position
Monday–Friday schedule
Flexible/rotating schedules as business needs arise