Senior Operations AI Analyst

BlueCross BlueShield of Tennessee

. Own operational oversight, quality standards, and escalation management for AI-enabled member service processes .

Posted 9/17/2026full-timeRemote • Tennessee • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational oversight, quality standards, and issue resolution within AI-enabled member service processes. Proficient in defining operational standards, driving continuous improvement, and mentoring teams to enhance operational capabilities.

Highest-signal resume keywords

Operational OversightComplex Issue ResolutionOperational Standards DefinitionAdvanced Analytical SkillsUser Acceptance Testing

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operations AnalysisQuality ManagementBusiness AnalysisRoot Cause AnalysisPerformance MeasurementOperational ValidationDocumentation PracticesContinuous ImprovementData AnalysisTesting Validation

Soft Skills

MentoringInfluencing OutcomesCommunicationProblem-SolvingCollaboration

Tools & Technologies

TableauAccessCognosData Warehouse ToolsMicrosoft OfficeCoPilot

Industry Keywords

Service OperationsContact Center OperationsQuality StandardsAI StrategyOperational Insights

Tech Stack

Tools & technologies

CognosTableau

About the role

Key responsibilities & impact

Own operational oversight, quality standards, and escalation management for AI-enabled member service processes
Lead complex issue triage, root cause analysis, and corrective action planning
Define and maintain operational validation standards, sampling approaches, and quality measures
Lead requirements definition, prioritization, and validation for enhancements and releases
Drive user acceptance testing, operational readiness reviews, and post-release validation
Define, monitor, and communicate key performance indicators and operational insights to leadership
Serve as the primary operational liaison across Operations, Quality, IT, Analytics, and vendor partners
Mentor analysts and establish repeatable standards, documentation practices, and best practices
Translate AI strategy into dependable, compliant performance for member-facing virtual assistants
Convert performance insights into prioritized cross-team actions that improve the virtual assistant while protecting reliability and compliance

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience required
Equivalent experience is defined as four years of professional work experience in a corporate environment
4 to 5 years in service operations, operations analysis, contact center operations, quality, or business analysis
Demonstrated success leading complex operational issue resolution and cross-functional initiatives
Advanced experience documenting operational requirements and validating solutions through testing
Proven ability to present operational findings and recommendations to leadership audiences
Advanced analytical and problem-solving skills
Reporting or analytics experience using Tableau, Access, Cognos, or data warehouse tools is a plus
Ability to define operational standards and drive continuous improvement
Strong operational judgment and ability to influence outcomes without direct authority
Advanced proficiency with Microsoft Office tools including CoPilot
Ability to mentor peers and build operational capability across the team
Sponsorship is not available for this role

Benefits

Comp & perks

Remote work arrangement
Occasional travel to BCBST headquarters
AI-enabled tools and proven workflows, templates, and policies to support everyday work