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Statewide ECF CHOICES Manager
BlueCross BlueShield of Tennessee. Provide statewide operational leadership and oversight for ECF CHOICES programs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational leadership and oversight of ECF CHOICES programs, ensuring high-quality service delivery and regulatory compliance. Proven ability to lead workforce development initiatives, manage performance, and enhance workflow efficiency while fostering employee engagement and collaboration.
Highest-signal resume keywords
RN LicenseCertified Developmental Disabilities Nurse (CDDN)Qualified Developmental Disabilities Professional (QDDP)Supervisory ExperienceSupport Coordination Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Regulatory CompliancePerformance ManagementData AnalysisWorkflow EfficiencyClinical Oversight
Soft Skills
Leadership AbilitiesTeam Development SkillsInterpersonal SkillsOrganizational SkillsCommunication Skills
Tools & Technologies
Microsoft Office
Certifications & Qualifications
RN LicenseCertified Developmental Disabilities Nurse (CDDN)
Industry Keywords
ECF CHOICESLTSS TennCareCommunity-Based ProgramsLong-Term CareHuman Services
About the role
Key responsibilities & impact- Provide statewide operational leadership and oversight for ECF CHOICES programs
- Ensure high-quality service delivery, regulatory compliance, and consistent application of program policies and procedures
- Lead workforce development initiatives
- Support employee engagement and retention efforts
- Provide performance management and staff development across the program
- Provide clinical oversight and drive operational excellence and positive outcomes for ECF CHOICES members and supporting teams
- Evaluate and enhance workflow efficiency, effectiveness, and quality
- Lead performance improvement efforts and implement best-practice solutions
- Manage supervisory-level personnel and support coordination staff
- Support hiring and ongoing training of the support coordination team
- Establish partnerships and collaborations with internal and external stakeholders
- Develop and maintain reporting mechanisms for tracking, trending, and monitoring initiatives and outcomes
- Gather, analyze, and present data to comply with reporting requirements
- Ensure compliance with federal, state, and agency policies, procedures, and standards through documentation review, clinical outcomes analysis, and staff education
Requirements
What you’ll need- RN, preferably with current Certified Developmental Disabilities Nurse (CDDN) certification; or bachelor’s degree in social work, nursing, education, another human service or health care profession, or related field
- Meet federal requirements for a Qualified Developmental Disabilities Professional (QDDP) or Qualified Intellectual Disabilities Professional (QIDP)
- 5 years of supervisory experience required
- 3 years of experience providing support coordination to persons receiving long-term care and/or home and community based services required
- Experience with ECF CHOICES, LTSS TennCare, or community-based programs strongly preferred
- Proven analytical and problem solving skills
- Ability to perform non-routine analytical tasks
- Team development skills
- Ability to navigate complex, multi-system challenges
- Proven leadership abilities that promote growth and development of employees
- Excellent oral and written communication skills
- Strong interpersonal and organizational skills
- Demonstrated leadership skills
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
Benefits
Comp & perks- Full-time employee position
- Occasional travel throughout Tennessee