Support Coordinator

BlueCross BlueShield of Tennessee

. Support members’ physical, behavioral, and social health and well-being .

Posted 11/3/2026full-timeTennessee • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supporting members' physical, behavioral, and social health through comprehensive assessments and the development of Person-Centered Plans. Proficient in collaborating with clinical teams and navigating complex relationships to ensure effective service provision and independent living goals.

Highest-signal resume keywords

RN LicenseDevelopmental Disabilities Nurses Association CertificationQualified Developmental Disabilities Professional (QDDP or QIDP)Experience as a Support Coordinator or Case ManagerProficiency in Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Intake and EnrollmentOngoing AssessmentsPerson-Centered Plans DevelopmentHome- and Community-Based Services AuthorizationDigital Literacy Assessment

Soft Skills

Strong Oral CommunicationStrong Written CommunicationInterpersonal SkillsOrganizational SkillsProblem-Solving Ability

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

RN LicenseDevelopmental Disabilities Nurses Association CertificationPersonal Outcome Measures Training

Industry Keywords

Healthcare Industry1915(c) HCBS WaiverIntegrated EmploymentCommunity Living GoalsService Provision

About the role

Key responsibilities & impact

Support members’ physical, behavioral, and social health and well-being
Assist members in finding and maintaining competitive, integrated employment
Navigate challenging relationships to ensure members receive necessary services
Perform intake, enrollment, ongoing assessments, and thorough face-to-face visits
Develop and maintain Person-Centered Plans
Monitor and maintain overall service provision
Partner with members and families to identify supports and direct services supporting health, employment, and independent or community living goals
Collaborate with clinical and social support colleagues to meet members’ physical, behavioral health, and long-term service needs
Assess members’ physical, behavioral, functional, psychosocial, financial, employment, and independent-living needs
Apply criteria to authorize appropriate home- and community-based services and confirm services are provided and needs are met
Travel throughout the Hamilton County area to members’ homes

Requirements

What you’ll need

RN with preference for current Developmental Disabilities Nurses Association certification as CDDN for RNs or DDC for LPNs
Or B.S. in social work, nursing, education, human service, health care profession, or related field
Or meet federal requirements for a Qualified Developmental Disabilities Professional (QDDP or QIDP)
Or, in lieu of a degree, 5+ years’ experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver
Completion of Personal Outcome Measures Introduction and Assessment Workshop trainings when using the experience alternative
2 years’ experience in the healthcare industry or an operations-type environment
Valid driver’s license
Various immunizations and/or associated medical tests may be required
Digital literacy assessment required
Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
Ability to work independently with minimal supervision or in a team environment
Problem-solving ability and capacity to manage multiple assignments with critical deadlines
Strong oral and written communication, interpersonal, and organizational skills
Must maintain valid driver’s license, required auto insurance compliance, and acceptable motor vehicle record when routinely driving for company business

Benefits

Comp & perks

Mileage reimbursement for travel to members’ homes
No on-call schedule
Full-time employee position