Support Coordinator – ECF Choices

BlueCross BlueShield of Tennessee

. Support members’ physical, behavioral, and social needs .

Posted 10/13/2026full-timeRemote • Tennessee • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supporting members' physical, behavioral, and social needs through effective case management and collaboration with clinical teams. Proficient in developing Person-Centered Plans and navigating complex relationships to ensure access to necessary services.

Highest-signal resume keywords

Registered Nurse (RN)Developmental Disabilities Nurses Association Certification (CDDN)Licensed Master Social Worker (LMSW)Qualified Developmental Disabilities Professional (QDDP)Microsoft Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Intake and EnrollmentOngoing AssessmentsPerson-Centered PlanningService Provision MonitoringHome and Community-Based Services AuthorizationDigital Literacy AssessmentProblem SolvingProject Management

Soft Skills

Strong Organizational SkillsOral CommunicationWritten CommunicationInterpersonal SkillsAbility to Work Independently

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

Developmental Disabilities Nurses Association Certification (CDDN)Licensed Clinical Social Worker (LCSW)

Industry Keywords

Healthcare Industry1915(c) HCBS WaiverPersonal Outcome MeasuresSupport CoordinationCase Management

About the role

Key responsibilities & impact

Support members’ physical, behavioral, and social needs
Assist members in finding and maintaining competitive, integrated employment
Navigate challenging relationships to ensure members receive necessary services
Perform intake, enrollment, and ongoing assessments
Develop and maintain Person-Centered Plans
Monitor and maintain overall service provision
Travel to members’ homes in the Greene and Washington County area
Partner with members and families to identify supports and direct services for health, employment, and independent or community living goals
Collaborate with clinical and social support colleagues to meet members’ physical, behavioral health, and long-term service needs
Conduct thorough, objective face-to-face visits and assess members’ physical, behavioral, functional, psychosocial, financial, employment, and independent-living needs
Apply authorization criteria for appropriate home and community-based services and confirm services are provided and members’ needs are met

Requirements

What you’ll need

RN with preference for current Developmental Disabilities Nurses Association certification as CDDN for RNs or DDC for LPNs
B.S. in social work, nursing, education, human service, health care profession, or related field; Licensed Master Social Worker or Licensed Clinical Social Worker preferred
Or meet federal requirements for a Qualified Developmental (or Intellectual) Disabilities Professional (QDDP or QIDP)
Or, in lieu of a degree, 5+ years’ experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver and completion of Personal Outcome Measures Introduction and Assessment Workshop trainings established by the Council on Quality and Leadership
2 years of experience in the healthcare industry or an operations-type environment required
Valid driver's license
Various immunizations and/or associated medical tests may be required
Digital literacy assessment required
Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
Ability to work independently with minimal supervision or in a team environment
Ability to solve problems and manage multiple assignments with critical deadlines
Strong organizational, oral, written communication, and interpersonal skills
Ability to handle multiple projects and tasks with exceptional work ethic
For routine company-vehicle or personal/rental-vehicle use: compliance with the BCBST Driver Safety Program, auto insurance minimum liability requirements, and acceptable motor vehicle record

Benefits

Comp & perks

Mileage reimbursement for travel to members’ homes
Full-time schedule with 8:00am–5:00pm hours and no on-call requirement