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Support Coordinator, ECF Choices
BlueCross BlueShield of Tennessee. Support members’ physical, behavioral, and social health and well-being .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting members' health and well-being through comprehensive assessments, Person-Centered Plans, and collaboration with clinical teams. Proficient in navigating complex relationships and ensuring the delivery of appropriate home- and community-based services.
Highest-signal resume keywords
Registered Nurse (RN)Certified Developmental Disabilities Nurse (CDDN)Licensed Master Social Worker (LMSW)Qualified Developmental Disabilities Professional (QDDP)Microsoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Intake and EnrollmentOngoing AssessmentsPerson-Centered Plans DevelopmentService Provision MonitoringHome- and Community-Based Services AuthorizationDigital LiteracyHealthcare Industry ExperienceCase ManagementPersonal Outcome Measures TrainingBehavioral Health Assessment
Soft Skills
Problem-Solving AbilityTeamworkOrganizationReliabilityStrong Work EthicExcellent Communication SkillsInterpersonal Skills
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Certifications & Qualifications
Developmental Disabilities Nurse (DDC)Various ImmunizationsDriver Safety Program Compliance
Industry Keywords
Integrated EmploymentCommunity Living Goals1915(c) HCBS WaiverSocial Support ServicesBehavioral Health
About the role
Key responsibilities & impact- Support members’ physical, behavioral, and social health and well-being
- Assist members in finding and maintaining competitive, integrated employment
- Navigate challenging relationships to ensure members receive necessary services
- Perform intake, enrollment, ongoing assessments, and thorough face-to-face member visits
- Develop and maintain Person-Centered Plans
- Monitor and maintain overall service provision
- Partner with members and families to identify supports and direct services supporting health, employment, and independent or community living goals
- Collaborate with clinical and social support colleagues to address physical, behavioral health, and long-term service needs
- Assess members’ physical, behavioral, functional, psychosocial, financial, employment, and independent-living status and needs
- Apply authorization criteria for appropriate home- and community-based services and confirm services are delivered and members’ needs are met
- Travel to members’ homes throughout Davidson County
Requirements
What you’ll need- RN with preference for current Developmental Disabilities Nurses Association certification: Certified Developmental Disabilities Nurse (CDDN) for RNs or Developmental Disabilities Nurse (DDC) for LPNs, as applicable
- Or B.S. in social work, nursing, education, human service, health care profession, or related field
- Licensed Master Social Worker or Licensed Clinical Social Worker preferred
- Or meet federal requirements for a Qualified Developmental Disabilities Professional (QDDP or QIDP)
- Or, in lieu of a degree, 5+ years’ experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver, plus completed Personal Outcome Measures Introduction and Assessment Workshop trainings established by the Council on Quality and Leadership
- 2 years of experience in the healthcare industry or an operations-type environment required
- Valid driver's license
- Various immunizations and/or associated medical tests may be required
- Digital literacy assessment required
- Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
- Ability to work independently with minimal supervision or in a team environment
- Problem-solving ability and capacity to manage multiple assignments with critical deadlines
- Teamwork, organization, reliability, strong work ethic, and ability to manage multiple projects and tasks
- Excellent oral and written communication skills
- Strong interpersonal and organizational skills
- Employees routinely operating a company, personal, or rental vehicle must meet driver safety program requirements, including valid driver's license, auto insurance compliance, and acceptable motor vehicle record
Benefits
Comp & perks- Mileage reimbursement for travel to members’ homes
- Full-time employee position
- No on-call schedule
- Standard 8:00am–5:00pm schedule