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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities, including effective communication, appointment scheduling, and proficiency in customer service software. Maintains accurate records and follows up with customers to ensure satisfaction.
Highest-signal resume keywords
Customer Service ExperienceExcellent Communication SkillsService Titan ProficiencyMicrosoft Suite KnowledgeOutbound Calling Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service Software ProficiencyAppointment SchedulingBilling and Invoicing AssistanceRecord MaintenanceOutbound Calling
Soft Skills
Interpersonal SkillsMultitasking AbilityPositive DemeanorProfessionalism
Tools & Technologies
Service TitanMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint
Industry Keywords
Customer InquiriesCustomer SatisfactionCold CallingDocumentation
About the role
Key responsibilities & impact- Handle incoming customer inquiries and provide information about services
- Schedule appointments for plumbing and drain services
- Assist with billing and invoicing inquiries
- Follow up with customers to ensure satisfaction
- Maintain accurate customer records and documentation
- Perform outbound calling, including cold calls to potential customers
- Provide exceptional customer service to clients
Requirements
What you’ll need- Previous customer service experience
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in using customer service software and tools
- Positive and professional demeanor
- Familiar with Service Titan
- Strong knowledge of Microsoft suite (Excel, Word, Powerpoint)
- Legally authorized to work in the US
- Ability to perform outbound calling, including cold calls to potential customers
Benefits
Comp & perks- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Flexible schedule
- Free uniforms
- Training & development
- Flexible work from home options available
- Supportive and collaborative work environment
- Various training programs
- Flexible Scheduling
- Career Advancement Opportunities